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Customer overpayments

Key points

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    If a customer pays you too much, record the whole payment in MYOB – a customer return (credit) will be created for the overpaid amount

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    If a customer has paid an invoice twice, record the first payment normally then apply the second payment to a closed invoice to create a customer return (credit)

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    Customer returns (credits) can be refunded or applied to other open invoices (ask the customer their preferred option)

OK, let's step you through how to handle an overpayment and what to do if you receive a double payment.