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Customer returns, credits and refunds

 customer credit  (also known as a credit noteadjustment note, or credit memo)  is money that you owe to a customer. If you're the customer, see Supplier returns, debits, and refunds

From the Customer returns page, you can enter details of customer returns. Customer returns are goods returned by your customers, services not used or received by your customers, or credits given to your customers for invoice overpayments.

You first create a return and then process it. Processing means either applying the return to an unpaid (or future) invoice, or issuing a refund.

See these topics for more details:

Received a credit from a supplier? See Supplier returns, debits, and refunds.