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Customer discounts

Who doesn't like a discount?

What your discounts are and how you keep track of them is up to you. But here's how you can apply customer discounts in MYOB.

Ways you can use discounts

You can use discounts in a variety of ways to build and nurture relationships with your customers and achieve your business goals. For example you can create pay-on-time, discounts to help with your cashflow, wholesale discounts or "mate's rates" discounts for valued customers payment, or discounts related to sales drives.

You can apply discounts when you receive a payment on a customer's invoice, or when you create the invoice.

To be able to record discounts for your customers, you'll need to set an account in MYOB for tracking those discounts.

Set an account for customer discounts


There's a preference you need to activate to be able to offer customer discounts. When you turn on this preference, you'll need to specify the linked account you want to use to track those discounts. When you do this, every time you apply a discount, this account is used to keep track the discount amounts. 

  1. Go to the Accounting menu and choose Manage linked accounts.

  2. Click the Sales tab.

  3. Select the option I give discounts for early payment.

  4. Choose the Expense or cost of sales account for discounts. If needed, you can create a new account for this purpose. If you're unsure about which account to use for this purpose, check with your accounting advisor.

  5. Click Save.

    Example linked accounts with discount preference activated

Applying discounts to invoice payments

You can apply a discount when taking a payment (Sales menu > Create invoice payment), such as a "pay on time" discount. By entering a Discount ($) amount, the Discounted balance ($) will update automatically.

Discount applied to payment

Applying discounts to invoices

Depending on your needs, there's a couple of ways to add a discount to an invoice.

Add a discount %


When creating your customer's invoice, use the Services and Items layout on your invoice, then add a Discount (%) to one or more lines.

You can use this method if you're selling items or services. If you're selling a service, you'll need to enter figures in the No of units and Unit price columns in order to generate the discount.

If you don't enter a Discount (%) value on the invoice, the Discount column won't appear on your PDF invoices.

Add a separate discount line


If you're only selling services, you can do this using the Services layout, if you're selling inventory items, use the Services and Items layout.

When creating your customer's invoice, you can add a separate line to the invoice for the discount. Use the Description column to provide some details, and enter the discount as a negative amount. Allocate the discount to the applicable discounts given account—check with your accounting advisor if you don't have one or are unsure.

Discount as a separate line on the invoice


Why am I seeing the message "Please specify an account for early payment discounts"?


You'll see this message when applying a discount if you haven't set an account to track you customer discounts. See 'Set an account for customer discounts' above for details.

Can I use an item with a negative value for customer discounts?


No. You'll get an error if you try to use an item with a negative selling or buying price in an invoice.

In older versions of MYOB Essentials, you could create an item with a negative price and use it to create discounts in invoices. To record a customer discount on an invoice in this version of MYOB, you can use the Discount (%) column or add a separate line with a negative figure in the Amount ($) column, as described above.