The primary contact is typically the person who set up the MYOB subscription. They are authorised to act on behalf of the business and to manage the relationship with MYOB, and can:
Pay your MYOB subscription invoices
Change your MYOB subscription plan and payment details
Change the business name on your MYOB invoices
Update your business address and contact details
Remove, replace or add an Owner user in a MYOB file.
To change the primary contact
What you do depends on whether the primary contact is still in the business.
The primary contact is still in the business
If the primary contact is still in the business, but shouldn't be the primary contact, they can submit a support request in My Account to nominate a new primary contact.
The primary contact is no longer in the business
If the primary contact has left the business, is uncontactable, passed away, or no longer maintains a relationship with the business or its owner:
1. Get certified copies of the required documentation (depending on your business type).
Business type | Required documentation |
|---|---|
Company | Australian Companies • ASIC Company Extract (showing all directors), or • ASIC Company Statement New Zealand Companies NZ Companies Office Extract (showing all directors) |
Charity / Not for profit | Australian Companies • Minutes showing appointment of new office holder, or • ACNC register extract New Zealand Charity/Not for profit • Minutes showing change in office holder, or • Charities Services Extract |
Partnership | Signed declaration from all existing partners (confirming new primary contact) |
Sole Trader | Current ABN/NZBN registration details |
School / College | • Email from principal listed on school website, or • Meeting minutes confirming new treasurer |
Other Entity | Equivalent legal or governance documentation demonstrating authority |
2. Download the Change of Primary Contact form. This needs to be completed by authorised business contacts, like the owner or directors.
3. Sign and email the form, along with any required documentation, to customer_service@myob.com