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Returned superannuation contributions

There's a few reasons why you might need to reverse and reprocess a payment made using Pay Super, like a payment being returned from a super fund.

If you've received an email from the Pay Super Team, it will detail why you need to reverse and reprocess a super payment. Otherwise you can contact the super fund for more details.

Check employee and fund details

If a super contribution was returned because of incorrect employee or super fund details, update these details in MYOB. You might need to confirm some details with the employee or their superannuation fund. Find out how to update employee details or update super fund details.

Still need help?

Contact our support team and we'll be happy to help.

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