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Fix rejected reports in Single Touch Payroll

AccountRight Plus and Premier only

If a report you've submitted to the ATO has a Rejected status, view the error details to find the error code. Then check the list of errors below for a solution.

The Rejected status will remain for a rejected report. But once you've fixed the issue, updated payroll information will be sent to the ATO when you do the next pay run, or you can send an update event.

To view errors

  1. Go to the Payroll command centre and click Payroll Reporting.

  2. Click Payroll Reporting Centre.

  3. If prompted, sign in with your MYOB account details (email address and password).

  4. Click the Pay period dates for the rejected report to see details of the error.

    STP reporting centre with rejected report highlighted

  5. Find the error code - here's an example:

    Example STP rejected report error details with code highlighted

  6. Check for a solution below.


Need to fix a pay? See Changing a recorded pay.