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Using your backup codes

If you don't have access to your 2FA device to get an authentication code, you can use a recovery code instead (formerly called backup codes). Each recovery code can only be used once.

Changes to backup codes

In recent months, we've been rolling out a number of changes to our MYOB login and 2FA pages. These changes deliver a new design, improved login experience and upgraded security measures that will make logging in and managing your account security easier than ever. You'll get more security options, like the ability to get 2FA codes sent by SMS, and the ability to manage 2FA in My Account.

Find out more about improved security.

As a result of these changes, your old backup codes aren't compatible with the new 2FA. You'll need to generate a new single recovery code and use this code, if you need to, when completing two-factor authentication. If you ever use your recovery code, you'll automatically receive a new one during the signin process.

Generating a new recovery code

To generate a new recovery code, you'll need to change your 2FA method in My Account.

If you want, you can change your 2FA method to the same as you previously had. For example, if you previously had SMS 2FA set up, you could set it up again with the same phone number.

Tips for keeping your recovery code safe

  • Securely store your recovery code – use a password manager, like 1Password or bitwarden, to keep your recovery code safe

  • Never share your recovery code with others – if another user requires a recovery code, they'll have to generate it themselves following the steps above

Don't have a recovery code, or it doesn't work?

If you don't have access to your recovery code, or you've tried signing in using a recovery code, visit the contact us page and ask MOCA, our virtual assistant, for help. If MOCA can't help, you'll be guided to our other support options, including live chat, and our team will get you back up and running (have your account details on hand).