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Frequently asked questions

Is there a minimum subscription period?

Nope. And there are no lock-in contracts either. Pay monthly (or yearly on selected plans) and enjoy the flexibility to cancel anytime.

Can I use my account on my phone?

Our new all-in-one mobile app, Solo by MYOB, allows sole operators, freelancers and the self-employed to work on the go. Effortlessly create invoices, snap 'n track expenses and enable in-person payments with Tap to Pay – all from your phone.

For small business plans, our accounting software is compatible with all browsers on desktop, mobile, and tablet. Plus, you can enhance your workflow with our companion app, MYOB Assist, which allow you to create invoices and snap receipts directly from your mobile device. Explore the full range of MYOB mobile apps.

Can I let other people access my software?

Solo by MYOB app is designed for use by one user at a time. But don’t worry—you can easily download reports and share them with your BAS or tax agent if needed!  

If you choose our more Lite, Pro, AccountRight Plus or Premier, you can share your account with your advisor, accountant, bookkeeper or business partner at any time for no extra cost. You can also control what they can see and do by adjusting their access levels. 

Do I need to install any software?

Solo by MYOB is a fully-mobile app – you can download the app on the App Store or Google Play and work on the go.  

MYOB Business Lite and Pro are 100% web-based. No downloads required. Just login to MYOB on your browser, and use it on computer, tablet or phone.  

For bigger businesses that need features like advanced inventory, multi-currency or time billing, you’ll opt for MYOB Business AccountRight Plus or Premier, which includes some software to download on Windows computers. 

How long does it take to get started?

Just a few minutes — honestly.

  1. Choose the software plan that's right for your business

  2. Sign up to access your software immediately

  3. Log in to your software. Once you've logged in, we'll guide you through the set-up so you can spend less time on admin and more time doing what you do best.

Can I track jobs and bill customers by time?

With MYOB Business Lite or Pro, you can track a job's progress, profit and loss, and expenses.

If you'd like to bill your customers based on time or attach individual budgets to each job you track, check out our MYOB Business AccountRight Plus and AccountRight Premier plans.

Can I migrate my data into my MYOB software?

You sure can.

There are two ways to migrate your data to MYOB software:

  1. DIY from spreadsheets or from other software (Reckon, Xero, or QuickBooks)

  2. Get help from our migration partner to migrate from Reckon, QuickBooks, or Xero. We'll even cover the cost of migrating transactions from the current and previous financial year.

Can I change my software plan later on?

If you have an MYOB Business plan, you can! If your business grows (congrats!) or your needs change, you can adjust software features like inventory or payroll in a few clicks.

However, if you choose Solo by MYOB, just a heads-up: you won’t be able to change your plan at a later time. Once you pick Solo, you’re all set! So, it's a good idea to make sure it’s the perfect fit for your business right from the start.

Dark-themed AI BAS dashboard showing GST summary for Apr-Jun: $4,938.04 collected, $2,986.15 paid, $1,951.89 owing.

Currently in beta

AI BAS

AI BAS is an AI agent that continuously prepares your BAS throughout the quarter. It works progressively in the background, surfacing missing documents, identifying GST issues and flagging uncategorised transactions as they appear. The new dashboard shows your readiness percentage, and every approved decision updates your books automatically – so when it’s time to lodge, you’re ready to go.

Business insights dashboard showing expenses at 32% of income for January 2026, with purple circular graphics and navigation menu.

Currently in beta

AI Business Insights

An AI-powered feature that shows a clear, at-a-glance view of your business. Up-to-date data lets you track trends, drill into key drivers, and see what’s impacting your cashflow, income, expenses, and profitability. It surfaces useful trends and patterns, so you’ll spend less time analysing information.

Banking interface showing transaction list with matched and unmatched items, including payments to Voltex Electrical and Bunnings, with a $0.20 discrepancy.

Currently in beta

Smart Reconciliation

An AI-powered feature that keeps your books balanced by matching transactions automatically as you work. Invoices, bills, and categorisation are handled behind the scenes, so review is quick and tidy.

Invoice management dashboard showing overdue invoices totaling $25,235.20, with tabs for tracking payment status and AI-powered reminders.

Currently in beta

Smart Invoice Reminders

An AI-powered feature that takes the hassle out of getting paid. With scheduling, intelligent insights and suggested actions, the painful admin disappears while you stay in full control. No more chasing payments or awkward conversations – AI does the work for you.

A desktop and mobile view of a Create Quote screen showing customer details, billing address, invoice items, and tax settings.

Send unlimited quotes and invoices

Create and send as many professional quotes and invoices as your business needs – at no extra cost. From quick one‑off jobs to recurring work, MYOB keeps your quotes and invoices all in one place.

Convert quotes to invoices in an instant, track who’s paid, and, with the MYOB Assist app included in your subscription, you can send quotes and invoices on the go. Multiple payment options also give your customers smarter ways to pay you faster. 

Two smartphones showing MYOB app screens: one scanning a receipt on wood, another displaying a "Receipt captured" confirmation.

Scan and store receipts

Snap receipts on your phone via the MYOB Assist app (included in your subscription), upload or email bills straight into MYOB, or have regular suppliers send invoices automatically with Supplier Connect.

However you prefer to work, MYOB captures and stores every document so you can keep it as supporting evidence or quickly create a bill from it when you need to – keeping everything in one place and audit‑ready without the paper clutter. 

MYOB Flare Perks Manager dashboard listing employee perks including Hello Fresh, SpecSavers, Zap Fitness, LG, Samsung and Biolae.

Employee benefits

Get more from MYOB Payroll with benefits for your employees through Flare, our integrated benefits platform. Through the Flare app, employees can access discounts and novated car leasing at no extra software cost. Employers can manage benefits online and attract and keep great staff with big-business perks on a small-business budget. 

From $1/month, billed yearly