ERP field service management software
Our ERP products are unique, like your business. Speak with us to get a tailored recommendation.
Streamline processes to reduce response times and costs
The MYOB Advanced Field Service module delivers a complete set of functionality for field service operations. Streamline processes to reduce response times and costs, resulting in increased revenues and customer satisfaction that ultimately give you a competitive advantage
- The Visual Calendar Board gets the right people with the right skills to the right service or job every time.
- Quickly capture service needs to shorten the time between call receipt and job assignment.
- Track resource commitments, match tasks to the best available resources and generate work orders.
- Optimise routes for appointments with the ability to filter appointments by several different criteria.
- Configurable dashboards to ensure you are always aware of what is happening in your service operations.
If your service work is part of a bigger project, the service module integrates into the Project Accounting module of MYOB Advanced.
Track installed equipment owned by you or your customer for preventative maintenance scheduling and service order management.
- Maintain all details of equipment and products installed at your customers’ facilities by make and model.
- Define schedules for preventative maintenance service orders and associate them will recurring maintenance schedules or contracts.
Access equipment information and service history anywhere, anytime from any device.
Track warranty classes by models of equipment to prevent needless customer invoicing parts and labour when the work is covered under warranty, improving customer satisfaction.
- Establish warranty offers for your customers, specifying which parts are under warranty to avoid confusion, mischarges and objections
- Classes can be mixed on the same service order, for instance, a two-year warranty on parts and a one-year warranty on labour
- Ensure billing accuracy with multidimensional contracts (different warranty periods for different components of the system)
- Prevent needless customer invoicing of parts and labour when the work is covered under warranty
Mobile service management
Keep your staff members connected through any browser-enabled device or using the native mobile Android and Apple iOS (iPad) app. Connect your staff with mobile services where they can access routes, future appointments, customer information and last-minute updates.
- Send updated orders and appointment
- Access equipment information and service history anywhere, anytime from any device
- Enable field staff to plan for upcoming appointments and routes along with access to the information necessary for the next call, including last-minute updates
Service contract management
Recurring service contracts are a significant source of revenue. Visibility on renewal dates for each contract helps preserve the revenue.
- Create and manage multiple service schedules per customer
- Generate, project, plan and fine-tune all appointments using the Schedule Calendar Board for staff and resources
- Dashboards can alert the service team of expiring contracts.
Each of our ERP solutions comes with comprehensive financial management features
We guide you every step of the way
Work with a trusted partner
Our ERP software is installed and managed by our trusted providers. We work hand-in-hand with them to give you the best experience.
The right training at all times
Getting up to speed with your ERP system becomes easier with comprehensive training for every feature.
Local support when you need it
MYOB and our trusted partners are here to help you whenever you need it - so you're never in the dark.
How do I get ERP?
Contact us. We speak with you to determine the best software solution for your unique business needs.
We put you in touch with the largest network of partners in Australia & New Zealand who are fully qualified and accredited by MYOB.
Our partner guides you through the installation process, on-site, and makes sure you get up and running.
Training and support is provided throughout the entire journey. You can contact MYOB about any problems every step of the way.
Because we tailor your ERP system to your business, pricing is dependent on what needs you have. Contact us to talk in detail about your needs and how we can create an ERP system that brings you value.
Maybe! Do you often find that your system breaks because you have too much data? Is it slow and hard to manoeuvre? Do you need to rely on stop-gap methods, like extra spreadsheets or systems outside of AccountRight?
If so, then you might need ERP. Contact us to tell us your needs specifically and we'll help you figure out what to do.