Streamline processes to reduce response times and costs
Track equipment and warranties
Track installed equipment owned by you or your customer for preventative maintenance scheduling and service order management.
Track warranty classes by models of equipment to prevent needless customer invoicing parts and labour when the work is covered under warranty.
Mobile service management
Track and manage every detail of your field operations. Quickly capture service needs and access customer information, product history and resources.
Service management
The MYOB Advanced Business Field Service edition delivers a complete set of functionality for field service operations. Streamline processes to reduce response times and costs, resulting in increased revenues and customer satisfaction that ultimately give you a competitive advantage.
- The Visual Calendar Board gets the right people with the right skills to the right service or job every time
- Quickly capture service needs to shorten the time between call receipt and job assignment
- Track resource commitments, match tasks to the best available resources and generate work orders
- Optimise routes for appointments with the ability to filter appointments by several different criteria
- Configurable dashboards to ensure you are always aware of what is happening in your service operations
If your service work is part of a bigger project, the service module integrates into the Project Accounting module of MYOB Advanced Business.
Equipment management
Track installed equipment owned by you or your customer for preventative maintenance scheduling and service order management.
- Maintain all details of equipment and products installed at your customers’ facilities by make and model
- Define schedules for preventative maintenance service orders and associate them will recurring maintenance schedules or contracts
Access equipment information and service history anywhere, anytime from any device.
Warranty tracking
Track warranty classes by models of equipment to prevent needless customer invoicing parts and labour when the work is covered under warranty, improving customer satisfaction.
- Establish warranty offers for your customers, specifying which parts are under warranty to avoid confusion, mischarges and objections
- Classes can be mixed on the same service order, for instance, a two-year warranty on parts and a one-year warranty on labour
- Ensure billing accuracy with multidimensional contracts (different warranty periods for different components of the system)
- Prevent needless customer invoicing of parts and labour when the work is covered under warranty
Mobile service management
Keep your staff members connected through any browser-enabled device or using the native mobile Android and Apple iOS (iPad) app. Connect your staff with mobile services where they can access routes, future appointments, customer information and last-minute updates.
- Send updated orders and appointments
- Access equipment information and service history anywhere, anytime from any device
- Enable field staff to plan for upcoming appointments and routes along with access to the information necessary for the next call, including last-minute updates
Service contract management
Recurring service contracts are a significant source of revenue. Visibility on renewal dates for each contract helps preserve the revenue.
- Create and manage multiple service schedules per customer
- Generate, project, plan and fine-tune all appointments using the Schedule Calendar Board for staff and resources
- Dashboards can alert the service team of expiring contracts
See how these businesses succeed with MYOB Advanced Business
Our customers throughout Australia and New Zealand have relied on MYOB Advanced Business to automate and support the growth of their businesses
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MYOB Advanced Business
Customisable, cloud-based business management platform.