91% of unhappy customers will not buy again from a company they’ve had a bad experience with. 86% of consumers say a good customer experience can turn them from one-time buyers to loyal customers. So, as a small business, how do you deliver good customer service without blowing your budget?
Small businesses across the country will be looking for ways to reduce costs amid cost of living and rising price pressures.
Enterprise resource planning systems are now within reach of small businesses and that’s a great thing for them and their advisors.
We at The Pulse publish a lot of posts about all sorts of things, so knowing what people are clicking on is a great way of taking the pulse (!) of the SME sector.
We’ve all had a wild idea to buy that funky little café down the street, and one day walked past and found the ‘for sale’ sign up. Want to make your move?