Customer service for the post-COVID retail landscape For retailers, customer service may play a big role in helping your business recover and grow into the future. Here’s how to get it right.
Regardless of the style of hospitality business you run, keeping an eye on the efficiency of your processes will help you stay afloat. Here are 20 practical ways to improve café or restaurant efficiency.
There is a worldwide recession-like cool off taking place in retail sales, with large e-commerce companies pushing their way to the fore. Here’s how Australia is reacting and what SMEs can do to protect themselves.
No matter what your specialty, the ability to make your clients feel valued works wonders for customer loyalty and also increases your upsell and cross-sell opportunities.
Regardless of size or category, consumer-facing businesses must invest in their customer experience as a competitive advantage. In an increasingly online world, this means striking the balance between automation and the human touch, writes Renae Smith.
In small business, you can’t expect strong sales or great customers and clients without first fostering trust in your offering. Expecting anything less is a case of putting the cart before the horse, writes Renae Smith.
There’s no pleasing some people. But that doesn’t mean you shouldn’t have a red-hot go at turning negative reviews into positive customer experiences. The success of your trades business may depend on it, writes Kellie Byrnes.
In a world where customers expect service anywhere and anytime, business owners need efficient customer relationship management (CRM) processes to stay ahead of the curve. Here’s how.
Are you reluctant to use the phone to communicate with customers? Many people fear being seen as one of ‘those annoying callers’, but that doesn’t stop it from being one of the most effective methods of communication for business.