Many of them would prefer working wifi over a working toilet and they’re set to be 40 percent of your customers within two years: meet Gen Z.
If you own a restaurant or café, it’s likely that you’ll have to handle customer complaints at some point – but it’s how you handle them which can set your business apart.
The ABS Australian retail sales report has arrived, revealing this key industry continues to be dogged by a lack of growth in turnover. But that doesn’t mean individual retailers can’t buck the trend.
We’re all living in a busy world with information overload – so it’s never been more important to keep things simple to keep the sale.
If there’s a “tech-lash” underway, it’s businesses that embrace their humanity who will end up on top – and that’s great news for SMEs.
Should hospitality business owners be afraid of their customers’ power?
In an age where the rate of change is rapid, it’s those who listen and share who will be placed to meet the challenges this presents head on.
Delivering a great customer experience can be as simple as being visible, reputable and reliable – but how do you stand out from the pack?