Skip to content

Accounts in Solo Money

I have not received an expected payment to my Solo Money Account

Check that the payer used the correct account details and confirm with them when and how much they paid, so you can check it against your transactions.

If the details are correct, you can ask them for a payment receipt.

If the payment was for an invoice, check your invoice payment details. Go to ‘Money in’ and tap settings (⚙️). Tap ‘Invoice settings’ then ‘Payment settings’ to make sure the account details are correct.

Can I deposit cash into my Solo Money accounts?

You cannot deposit cash into your Solo Money accounts. You can transfer funds online from another bank account to your account.

Identification needed to open a Solo Money Account

You must provide at least one of the following types of identification to open a Solo Money Account:

  • Australian driver's licence

  • Australian passport

  • Medicare card.

Once you have submitted identification, the status of your application is shown in your app on ‘Solo Money’. If your application was not successful, we will email you.

How quickly will my Solo Money Account be opened?

If you've successfully completed the identity verification process, your account will open instantly.

If you submitted identification and your application was not successful, we will email you.

Share your Solo Money BSB and account number

The BSB and account number are displayed in your app under ‘Solo Money’.

To copy the details, tap the three dots (…) next to your account and tap 'Transactions'. Tap the copy icon next to your BSB and account number and you can paste the details.

If you want to change the account details on your invoices, go to ‘Money in’ and tap settings (⚙️). Tap ‘Invoice settings’ then ‘Payment settings’.

View Solo Money statements

Go to ‘Solo Money’ and tap settings (⚙️).

Under cards and accounts, tap 'Statements’.

Fees and charges for Solo Money Account

Please refer to the Terms and Conditions for information about the fees and charges applicable to your Solo Money Account.

If you accidentally overdraw your account, you will be charged debit interest at the default interest rate of 25.45%p.a. for the period your account is overdrawn.

Interest is calculated daily and applied monthly to your account at the start of each month.

View Solo Money balance

Your account balance is displayed in the app under ‘Solo Money’.

Find a specific Solo Money transaction

To view transactions, go to ‘Solo Money’ and tap the three dots (…) next to your account then tap ‘Transactions’.

The full list of transactions for the account can be seen from this screen. Scroll through the list or search to find a transaction and select it to view the details.

View and delete payees

  1. Go to ‘Solo Money’ and tap settings (⚙️).

  2. Tap ‘Payees’.

  3. Tap the edit button next to the payee. Their details will appear.

To delete them, tap ‘Delete payee’ and confirm it.

Add a payee

Go to ‘Solo Money' and tap ‘Pay’.

  1. Tap 'Add payee’, located below the search bar.

  2. Enter the payee details.

  3. Tick the 'Save for future payments' checkbox to save the payee.

How long will it take to resolve a disputed transaction?

We aim to resolve disputes in 30 calendar days. If the issue is more complex and takes longer, we'll let you know why and give you regular updates. Please sign in to the app regularly to check for details and next steps.

You'll be notified of the outcome by email once a decision is made.

If you're unhappy with the outcome or the time it's taking, you can contact us through chat. Go to 'Solo Money' and tap the question mark on the top of the screen. Tap the chat bubble on the bottom of the screen and ask your Solo Money assistant.

I don't recognise a card transaction in my Solo Money Account. What should I do?

If you don't recognise a transaction on your Solo Money Account, freeze your card to ensure no further activity occurs while the transaction is being investigated. To freeze your card, follow these steps:

  1. Go to ‘Solo Money’, tap the three dots next to your account (…) and tap ‘View card’.

  2. Select your card and tap on ‘Freeze Card' to freeze your card.

  3. Toggle 'Freeze Card' off when appropriate.

Please note, transactions will be declined while you have 'Freeze Card' switched on.

Once your card is frozen, contact us through chat to dispute this transaction. Go to 'Solo Money’ and tap the question mark on the top of the screen. Tap the chat bubble on the bottom of the screen and ask your Solo Money assistant.

Add Solo Money Account details to your invoices

The Solo Money Account details are displayed in your app under ‘Solo Money’. To add these details to your invoices:

  1. Go to ‘Money in’ and tap settings (⚙️).

  2. Tap ‘Invoice settings’ then ‘Payment settings’.

  3. Under ‘Direct deposit’, add your Solo Money bank account details.

If you let customers pay for invoices online with cards or digital wallets, you can change the bank account that money is paid into from here too.

What happens if I accidentally overdraw my Solo Money Account?

If you do not have sufficient funds in your Solo Money Account to process a transaction, the payment may be dishonoured. Otherwise, an unarranged limit (an amount you can informally overdraw on your account) may be provided to you.

If you have overdrawn your account, you will be charged debit interest at the default interest rate of 25.45% p.a. for the period your account is overdrawn. We encourage you to deposit sufficient funds to bring your account into a credit balance as soon as possible.

Close your Solo Money Account

Before you close your account, you need to have a $0 balance.

To close your account, chat to us. Go to 'Solo Money’ and tap the question mark on the top of the screen. Tap the chat bubble on the bottom of the screen and ask your Solo Money assistant.

See statements for your closed Solo Money accounts

If you've closed your Solo Money Account and want a record of your transactions, you can chat with the digital assistant (in 'More') and ask for your Solo Money statements.

If you're no longer subscribed to Solo, you can start a chat with the digital assistant on the sign-in screen of Solo by tapping 'Help signing in' then the chat bubble.

What is a dormant account?

An account is considered dormant if no transactions (other than transactions initiated by us) have occurred and the balance has been zero for a continuous 6-month period.

See the Terms and Conditions for more information.

What is an inactive account?

An account is considered inactive if no transactions (other than transactions initiated by us) have occurred and the balance has been under $500 for a continuous 6-month period.

See the Terms and Conditions for more information.

How long will it take to resolve my dispute?

There is no fixed time to resolve a dispute. The resolution timeframe depends on the parties involved and the details of the dispute. Open ‘Solo Money’ to check for notifications with details and next steps.

What happens to my Solo Money data?

If you've agreed to share your data, it may be shared with eligible Accredited Data Recipients (ADRs) that you nominate to receive it. ADRs are accredited by the Australian Competition and Consumer Commission (ACCC) to receive data through the Consumer Data Right (CDR) scheme. Your data will only be available to ADRs if they've received your consent. ADRs must disclose the type of data it would like access to. This can include:

  • Transaction history

  • Balance information

  • Account information.

Sharing your data might come in handy if you'd like to do things like apply for a loan. Banks can access your data to verify your eligibility for a loan. Sharing your data might also help you make decisions around financial products and services.

What is the Consumer Data Right (CDR)?

The CDR is legislation passed by the Australian Government. It lets you share your data to make it easier for you to compare products and services and access better services. It's also useful for your financial management.

CDR is an opt-in service. You can opt-out at any time. You can also see who your data is shared with

One example of how it works is if you're applying for a mortgage with an accredited bank. You can let the bank use CDR to access your details securely for a more efficient, time-saving process.

If you'd like more information on how CDR works, please visit the official Consumer Data Right website Homepage | Consumer Data Right.

Are Consumer Data Right (CDR) and Open Banking different?

While the terms 'Open Banking' and 'CDR' are used interchangeably, CDR refers to any data records you create at banking, energy and communications providers. These records belong to you and you can authorise who you share that data with. Visit the official Consumer Data Right website for details Homepage | Consumer Data Right.

Open Banking refers to how these records are used by banks to make things like loan applications faster and more efficient.

Solo Money fees for open banking

We don't charge for open banking services.

Find information on data sharing

To view your data sharing settings and to find out more information about who has access to your data, go to the 'Data sharing' section in Solo Money settings. Here you can view:

  • Data sharing arrangements

  • Account permissions

  • Our CDR policy.

Get a record of your data

You can access the businesses you've shared your data with by going to the 'Data sharing' section in Solo Money settings.

If you'd like a record of your data, we give it to you. Please contact us via the Solo Money digital assistant. Just go to 'Solo Money’ and tap the question mark on the top of the screen. Tap the chat bubble on the bottom of the screen to chat with us.

Change your data sharing consent

Go to 'Solo Money', tap settings (⚙️) and tap 'Data sharing'. Here you can view:

  • Data sharing arrangements

  • Account permissions

  • Our CDR policy

In the 'Data sharing arrangements' section you can change and view your active and expired data sharing accounts.