Solo Money debit cards are moving from Mastercard to Visa

Before your new Solo Money Visa Debit card is sent, check that your postal address and contact details are current by Saturday 31 October 2026. These details can be checked and updated in your Solo Money settings.

When your new card arrives, keep it safe. Continue using your existing Solo Money Mastercard until we tell you that the Solo Money Visa Debit card is ready to use. Then, follow the instructions provided to activate the new card. You’ll also need to add the Visa card to Apple Pay or Google Pay.

You must update your new card details with businesses that regularly charge your Solo Money Mastercard or have your card details stored on their system, such as subscription providers and retailers. You do not need to update direct debits that use your BSB and account number, scheduled account transfers or BPAY payments.

The switch is planned for Wednesday 18 November 2026. This date is subject to change, and we will let you know if the date changes.

Your account balance and transaction history remain available.

Your new Solo Money Visa Debit card will have a new card number, expiry date and security code.

You should also check that your mobile number and email address are current, so you receive important updates about the switch.

To update your details in the Solo app:

1. Go to Solo Money and tap settings (⚙️).

2. Scroll down and tap Personal details.

3. Next to Addresses, tap Edit.

4. Select Postal address and tap Confirm.

5. Enter your new postal address and tap Save.

Keep your new Solo Money Visa Debit card and the instructions that come with it in a safe place. Continue using your existing Solo Money Mastercard until we let you know that your new Visa card is ready. The switch is scheduled for Wednesday 18 November 2026.

On this date, follow the instructions provided to activate your Visa card. Once it’s working, give businesses that regularly charge your Mastercard your new Visa card details, and add the Visa card to your digital wallet.

If you have not received your replacement Solo Money Visa Debit card by Monday 16 November 2026, contact us promptly via the Solo Money assistant. Just go to Solo Money and tap the question mark on the top of the screen. Tap the chat bubble on the bottom of the screen to chat with us.

Do not wait until the switch date to tell us. We’ll follow it up for you.

Your Solo Money Visa Debit card will have a new card number, expiry date and security code.

You’ll need to update businesses and service providers that charge your current Solo Money Mastercard, including subscriptions and other recurring card payments.

You do not need to update direct debits taken using your BSB and account number, scheduled account transfers or BPAY payments.

If your new Visa card is lost, stolen or compromised before the switch, contact us immediately via the Solo Money assistant. Just go to Solo Money and tap the question mark on the top of the screen. Tap the chat bubble on the bottom of the screen to chat with us.

We’ll cancel it and order another card for you.

Your new Solo Money Visa Debit card cannot be used until Wednesday 18 November 2026. You'll need to activate it before you can use it.

Keep using your existing Solo Money Mastercard until 18 November 2026. Do not destroy it until you know that your new Visa card is working.

On 18 November 2026, sign in to Solo, tap Solo Money and tap Activate. Select your new Solo Money Visa Debit card and follow the prompts to activate it and set or confirm your PIN.

From 18 November 2026, your new Solo Money Visa Debit card can be added to a supported digital wallet, such as Apple Pay or Google Pay. You can do this in the Solo Money area of the Solo app.

We’ll give you step-by-step instructions with your card.

Your new Solo Money Visa Debit card should appear in your available card list in the Solo Money area of the Solo app on Wednesday 18 November 2026.

Try signing out and signing back in to Solo. If the card still is not visible after 18 November 2026, contact us via the Solo Money assistant. Just go to Solo Money and tap the question mark on the top of the screen. Tap the chat bubble on the bottom of the screen to chat with us.

From 18 November 2026 your new Solo Money Visa Debit card can be added to a supported digital wallet, such as Apple Pay or Google Pay.

Once added, you can start using your digital wallet immediately. You do not need to wait for your physical Solo Money Visa Debit card to arrive.

No. Once your Solo Money Visa Debit card is active, you can use a supported digital wallet even if you do not have your physical card.

Businesses will not automatically receive your new Solo Money Visa Debit card details.

You must update any business or service provider that charges your Solo Money Mastercard, including subscriptions and other recurring card payments. You should update these arrangements before the next payment is due.

Direct debits taken using your BSB and account number, scheduled account transfers and BPAY payments are not linked to your debit card number and do not need to be changed.

Keep using your Solo Money Mastercard until 18 November 2026.

After the switch, your Mastercard will not work. Once your Solo Money Visa Debit card is working, remove the Mastercard from any digital wallet and destroy the physical card securely by cutting through the chip and magnetic stripe.

Transactions authorised before the Solo Money Mastercard was deactivated, refunds, reversals, chargebacks or other adjustments relating to Mastercard transactions will still be processed to your account. It’s only the card that’s changing.

If you notice a transaction you do not recognise or you believe your card details have been compromised, contact us immediately via the Solo Money assistant. Just go to Solo Money and tap the question mark on the top of the screen. Tap the chat bubble on the bottom of the screen to chat with us. Do not wait for your new Visa card to arrive.

While you contact us, temporarily lock the card:

1. Go to Solo Money, tap the three dots next to your account (…) and tap View card.

2. Select your card and tap on Freeze Card.

3. Toggle Freeze Card off when you want to unlock your card.

Transactions will be declined while you have frozen your card.

We’ll investigate the issue and advise you whether your card must be cancelled and replaced.

Your current account and card fees and charges will stay the same.

Your Solo Money Visa Debit card includes security features like 24/7 fraud monitoring and enhanced card controls. Visa Secure also provides an additional identity check for eligible online purchases at participating businesses.

You must keep your card, PIN, passwords and one-time security codes secure and contact us immediately if you believe your card or account has been compromised.

Your statement frequency and statement date will not change because of the switch from Mastercard to Visa.

During the transition, your statement or transaction history may show both Mastercard and Visa transactions. Refunds, reversals, chargebacks and other adjustments relating to earlier Mastercard transactions may also appear after the switch.

You’ll see your new-look Solo Money Visa Debit card and card controls in the Solo Money area of the Solo app. For security, card details may be hidden unless you choose to reveal them using your password.

Your current Solo Money Mastercard may remain visible for a short time during the change or in historical transaction information. It will not be available for new transactions after it’s deactivated.

The following card controls will be available with your new Solo Money Visa Debit card:

• Activate card

• Temporary card lock (freeze card)

• Set PIN

• Report lost, stolen or damaged card.

A transaction authorised using your Solo Money Mastercard before the switch will be processed and posted to your account after the Mastercard has been deactivated. This can include pending card purchases, deposits and other pre-authorisations.

A business may complete the transaction for a different amount than what’s pending. This can be the case at hotels, for vehicle hire or fuel transactions.

Once your Solo Money Visa Debit card is working and the Solo Money Mastercard has been deactivated, you can remove the Mastercard from your digital wallet.

You can add the Solo Money Visa Debit card to a supported digital wallet on or after 18 November 2026.

Your Solo Money Mastercard will stop working after the switch. If your new Visa card is not active and available for use, you may be unable to make card purchases or ATM withdrawals.

Activate your new Solo Money Visa Debit card as soon as possible. If you're having difficulty, contact us through the Solo Money assistant. Just go to Solo Money and tap the question mark on the top of the screen. Tap the chat bubble on the bottom of the screen to chat with us.

If your Solo Money Visa Debit card arrives before you leave, take it with you and follow the activation instructions.

You can also add your new Solo Money Visa Debit card to a supported digital wallet without having the plastic card. Once added, you can start using your digital wallet immediately for eligible purchases.

You should also have another way to access your money in case you cannot activate your new card while overseas.
Contact us before travelling if you expect to be overseas during the switch and have not received your replacement card.

You can view your card limits and controls in the Solo Money area of your Solo app.

Yes. Once your new Solo Money Visa Debit card is active, you can use it at ATMs that accept Visa.

Your Solo Money Visa Debit card can be used for supported foreign currency transactions where Visa is accepted.

A foreign currency transaction will be converted to Australian dollars using the applicable Visa conversion process and a 2.95% foreign transaction fee will apply.

The exchange rate used when a refund, reversal or chargeback is processed may differ from the rate used for the original transaction.

After your Solo Money Mastercard has been deactivated, new transactions attempted using that card will be declined. Use your active Solo Money Visa Debit card instead.

If your new Visa card is not working, contact us through the Solo Money assistant. Just go to Solo Money and tap the question mark on the top of the screen. Tap the chat bubble on the bottom of the screen to chat with us.

If you open an account shortly before the switch to Visa, you may not receive a physical Solo Money Mastercard.

From 18 November 2026, your new Solo Money Visa Debit card becomes available for you to add to your digital wallet, allowing you to make purchases without waiting for your physical Visa card to arrive. Once you receive your plastic Visa card, simply activate it by following the instructions provided.

We'll keep you informed with updates and instructions throughout the switch. If you're ever unsure which card to use, feel free to get in touch using the Solo Money assistant. Just go to Solo Money and tap the question mark on the top of the screen. Tap the chat bubble on the bottom of the screen to chat with us.

As part of the move from Mastercard to Visa, we're updating our product Terms and Conditions and other customer documents. We'll make the updated documents available and notify you by email of any changes before they take effect.

Be alert to scams relating to the card switch. We will not ask you to disclose your password, PIN or one-time security code, or to transfer funds to another account.

Never access online or mobile banking through a link in an unexpected email or text message. If you’re unsure whether a message is genuine, contact us through the Solo Money assistant. Sign in to the Solo app, go to Solo Money and tap the question mark on the top of the screen. Tap the chat bubble on the bottom of the screen to chat with us.

Use the Solo Money assistant to contact us. Just go to Solo Money and tap the question mark on the top of the screen. Tap the chat bubble on the bottom of the screen to chat with us.

If you have not received your card, cannot activate or use it, notice an unrecognised transaction or need help with the switch, contact us via the Solo Money assistant.

Remember, if you’ve been contacted and you’re unsure if the sender is genuine, contact us through the Solo Money assistant in the Solo app.

Only payments using your existing Solo Money Mastercard will need to be updated.

Direct debits taken using your BSB and account number, scheduled account transfers and BPAY payments do not need to be changed.

You will need to set a new PIN when you activate your new Solo Money Visa Debit card. Please keep the PIN safe and secure.