If you can't sign in
You need a subscription to use the app
Sign up for Solo by MYOB to get started. Once you've created an account, you'll usually be able to sign in within a minute.
Reset your password when signing in
When prompted for your password, tap Forgotten your password? and follow the steps to reset it.
Set up app 2FA on a new phone
First, download the authenticator app on your new phone. Then go to My Account, click your name in the top-right corner and choose Account security. Now add SMS 2FA (if you haven't already), then reset your authenticator app 2FA method.
Now open the authenticator app on your new phone to set it up.
Missing 2FA email codes might be in your spam or junk folder
If you use email 2FA and emails are taking longer than 2-3 minutes to arrive, start by refreshing your email inbox. Also check your junk or spam folders and mark any 2FA emails as ‘not spam’. If you're still stuck, tap the chat bubble on the bottom of the screen and ask your digital assistant. It can answer your questions or give you other help options, like chatting with one of our Community Leads.
Use a recovery code or the digital assistant if you can't get your 2FA codes
If you saved a recovery code when you set up 2FA, enter that code at the 2FA prompt. Otherwise, tap the chat bubble on the bottom of the screen and ask your digital assistant. It can answer your questions or give you other help options, like chatting with one of our Community Leads.