Where can I find the User Guide and Getting Started Guide?
Answers to questions you might have about taking a payment,
processing a refund or general use of PayDirect can be found in the User Guide .
For help getting started with PayDirect, check out the Quick
How do I take a card payment through PayDirect?
To take a payment through PayDirect, connect the card reader via
Bluetooth, insert the card and follow the prompts on your smartphone
and the card reader. The application will process the information to
validate the transaction. All the transactions you take for the day
will be settled as a lump sum in your bank account the following
Before you can take a payment through PayDirect, you will need a
merchant facility setup, an approved smartphone with the PayDirect
application installed, and the PayDirect Reader.
To take a payment:
- Turn on Bluetooth on your smartphone then pair it to the
- Start the PayDirect application on your
- Select 'Take payment' from the dashboard
- Enter the transaction amount and follow the prompts on
your smartphone and the Reader.
See the User
Guide for more detailed step-by-step instructions.
Which mobile device can I use with PayDirect?
- Samsung Galaxy S4
- Samsung Galaxy S5
- HTC One Mini
- Son Xperia Z1
- iPhone 4s
- iPhone 5
- iPhone 5c
- iPhone 6
- iPhone 6 Plus
For the PayDirect service to work, Bluetooth has to be turned on and
location services enabled. For iOS phones we recommend operating
system iOS 7.1.2 or later.
What cards will PayDirect accept?
MYOB PayDirect accepts Visa and Mastercard credit, debit and EFTPOS
cards. It does not accept American Express or Diners Club, at this time.
How secure is PayDirect?
MYOB PayDirect is compliant with the highest levels of security
required by Australian banks for all credit card payments. This
ensures all your customer and transaction details are kept safe.
You can find out more about Bendigo Bank’s terms and conditions
(including their response to fraudulent card use) on the Bendigo Bank website.
How do I track cash payments, and is there a fee?
The MYOB PayDirect app allows MYOB Essentials and AccountRight
users only to accept and record payments via cash or cheque
transactions. When taking a payment, selecting cash or cheque as the
‘Payment method’ to create a payment transaction of this type.
How long does it take PayDirect to settle a transaction?
Bendigo Bank will settle overnight to Bendigo Bank accounts. 365
days a year, including public holidays. Funds will be made available
to you Bendigo Bank account between 7am and 9am the next day for
transactions processed prior to 11.45pm. If your account is with a
Bank other than Bendigo, Bendigo will make the funds available to your
Bank the next day, but it is up to your bank when they then process it
to the merchants account. On a long weekend, it could be as long as 24
– 72 hours.
Will you let me know if there’s a problem with the settlement?
Yes. Bendigo Bank will notify MYOB if there are any delays or
problems with depositing the funds to your nominated account.
Why do I need to charge my card reader?
The reader has its own battery. Your MYOB PayDirect Reader may not
come fully charged so we recommend you charge it for 3 hours before
using it for the first time. When fully charged, your MYOB PayDirect
reader will perform about 150 transactions and last three to four days
in stand-by. Your MYOB PayDirect reader may lose its charge if you do
not use it for some time.
How can I let my customers know that I take card payments using PayDirect?
Let everyone know you take credit for what you do.
Download your free PayDirect