Are you experiencing an issue with Online files? You may find your answer in these troubleshooting topics.
If you're having trouble logging in to access Online files, your practice administrator might not have given you access. Check with your administrator.
Administrators can find more information on giving staff access on the Adding or removing staff in MYOB Practice help page.
Were you expecting to find MYOB Essentials or MYOB Business files, but they're not there? Your practice administrator might not have given you access. Check with your administrator.
If your administrator isn't sure how to add you, you can give them a link to the relevant help page:
for MYOB Essentials, they can learn how to add users
for MYOB Business, they can learn how to invite users.
Your MYOB Business file might also be missing because we've archived it. We archive MYOB Business file if they've been both
cancelled or expired for 62 days or more
have not been accessed in the last year.
Contact support to have this file restored.
If you’ve recently created a file, perhaps someone has restricted your access to the client. The Client files page only shows files linked to clients you have access to. If your access has been removed, you can get access again by contacting an administrator in your practice.
Another reason you might not see the client’s file on the Client files page is if your user account or advisor account has been removed from within the client’s file. Learn about getting and removing access to a file.