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Accepting an invitation to a client file

Clients can invite you to work on their file. When a client invites you, you'll be notified by email. To work on the file, you'll need to accept the invitation. If you work with multiple practices, you'll then also need to choose which practice or practices to link to the client file.

Accepting the invitation will let you see the file in the Client files page, where you can keep on top of your clients' work by quickly seeing which business files are up-to-date, and which you need to work on next.

After you accept an invitation, your Administrator may still need to give you access to the file before you can see it in Client files.

Accept an invitation to a client file

  1. Open the email invitation and click Accept invitation.

    An email message explaining that you've been invited to a business, with an Accept invitation button highlighted.

  2. If you work with multiple practices only: 

    1. In the Accept invitation page, select the checkboxes of the practice or practices that you want to link to the file.
      This lets you choose which practice you'll need to select when logging in to MYOB Practice to work on the file.
      Your selection in the Accept invitation page determines the files your Administrator will see when giving access to client files.

      Accept invitation page, with checkboxes highlighted in the section with the description "As you work with multiple practices, you'll need to choose the practice this file is associated with".

    2. Click Accept invitation and click Yes, link on the confirmation dialog.

      Accept invitation page with the Accept invitation button highlighted, and Link to multiple practice dialogue with the Yes, link button highlighted.

  3. Check if you can see the file in the Client files page and, if you can't, request access to the file from your Administrator.