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Settling customer credits

On the Customer returns page, you can credit or reimburse customers for goods returned or services not used. You can also credit customers for invoice overpayments. Before you begin

Create a customer return

 If the customer:

  • has an unpaid invoice which you can apply the return to, see 'To apply a return to an unpaid invoice' below

  • wants a refund, see 'To pay a refund' below

  • has no unpaid invoices, you can issue a refund (see below) or hold onto the customer return to apply to an unpaid invoice in the future.