If your MYOB subscription is suspended or cancelled, your file becomes read-only. You can still view your data and run reports, but you can’t enter or change anything until the subscription is active again.
Check your subscription status
Sign in to My Account and click Manage my product to see your status. If you've got overdue invoices, pay them before you try to restart or change your subscription.
Only a primary or billing contact can fix this
You need to be the primary or billing contact on the MYOB account to pay bills or restart a subscription. This is usually the person who set up the subscription. If that's not you, ask them to make the change, or see Change the primary contact on an MYOB account if they've left the business.
If your subscription is suspended, pay the overdue invoice
Subscriptions are usually suspended because a payment is overdue. That can happen if your card has expired, your payment details have changed or there weren't enough funds when the payment was processed.
In My Account, go to Billing > Bills, open the unpaid invoice and select Pay now. You can use your saved payment method or enter a new one. Entering a new method here won't change the details saved for future payments.
If your saved card or bank details are out of date, update them too. Click View payment details and click Edit, then enter the details for the account you want to use.
Once the invoice is paid, sign out of MYOB and sign back in.
If your subscription is cancelled, restart it
If you cancelled less than 90 days ago, you can restart the subscription yourself. In My Account, click Manage my product and follow the prompts, then sign out of MYOB and sign back in.
If you cancelled 90 days ago or more, log in to My Account and click Contact Support and we'll go through your options.