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Activation FAQs

Using an older MYOB product?

If you're using an older MYOB product, like AccountRight v19 or AccountEdge, there's a new way to activate and confirm your company files. For all the details see Activating and confirming older MYOB products.

Activation protects against software piracy and reassures you that you're using an authentic product that can be trusted with your business data. You'll need to activate new company files or files upgraded from pre-2003 versions.

Activation authenticates your AccountRight serial number (which is stored in your company file) against the MYOB software database, and also records how many company files you’ve activated using that serial number.

Here are some common activation questions. If you're experiencing an activation issue, see activation and confirmation errors.

Can't find your answer?

See activation and confirmation errors for more details or ask MOCA  on any help page. If MOCA can't help, you'll be guided to our other support options, including live chat. You can also submit a support request to get help from our support team.