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View Single Touch Payroll reports

When you do a pay run, you'll report it to the ATO for Single Touch Payroll (STP) reporting. You can view your submitted payroll reports in the STP reporting centre (Payroll menu > Single Touch Payroll reporting STP reports tab).

STP reporting centre with reports shown

On the STP reports tab you can:

  • view your submitted STP reports (one report per pay run)

  • send an update event to the ATO to sync your payroll data (STP Phase 2 only)

  • download a PDF report showing what has (and hasn't) been sent to the ATO

  • send payroll reports that are yet to be sent (those with a status of Not Sent)

  • view the ATO's response to a submission (to help troubleshoot rejected reports)

Report statuses

Here's a description of each report status you might see in the payroll reporting centre and what to do if something needs fixing.

Sending

The report has just been sent from MYOB and is in transit to the ATO.

There's nothing to fix - reports will sit in Sending until the ATO receives them. This can take up to 72 hours during peak periods.

Pays in reports with this status can only be reversed. Tell me more

Sent

The report has been sent and is awaiting a reply from the ATO.

There's nothing to fix - wait for the ATO's response.

Pays in reports with this status can only be reversed. Tell me more

Not sent

The report has not arrived at the ATO for one of these reasons:

  • The declaration hasn't been agreed to.

  • The person who processed the pay has not gone through the connect to ATO steps and added themselves as a declarer.

To fix this, an authorised declarer can click the report then click Send to ATO.

To make another person a declarer, see Add a declarer for Single Touch Payroll reporting.

Pays in reports with this status can only be deleted. Tell me more

Accepted

Report has been sent to and accepted by the ATO with no errors.

All good!

Pays in reports with this status can only be reversed. Tell me more

Rejected

The report has been sent but rejected by the ATO. Rejected reports will have a reason for the rejection, and what needs to be fixed for it to be accepted.

The Rejected status will remain for the report. Once you've addressed the issue, updated payroll information will be sent to the ATO on your next pay run.

To fix this, see Fix rejected reports

Pays in reports with this status can only be deleted. Tell me more

Accepted with errors

Report has been sent to and accepted by the ATO, however there are some things that you'll need to fix before the next pay run.

To fix this:

  1. From the Payroll menu, choose Single Touch Payroll reporting.

  2. Click STP reports.

  3. Click in the Status column for the report you want to view. The information you need to check and update is listed in the report. Fix all items before your next pay run.

Pays in reports with this status can only be reversed. Tell me more

FAQs