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Something's gone wrong error: "System.NullReferenceException"

This error occurs when AccountRight is unable to complete a task. It's usually caused by a temporary disruption and you should be able to restart AccountRight and continue working. In some cases, it occurs when expected information is missing and AccountRight doesn't know what to do.

If you haven't already updated to the latest version, now's the time to do it (AccountRight subscription required), as we've been working hard to eliminate these errors. You can learn about the changes we've made and find out what the latest release is on the AccountRight Blog.

If you're unable to update at this time, or the error persists, follow the procedures below.

If you've installed the latest updates and followed the steps above, but you're still getting the error—we need to know about it. There's an option on the error message to send us the details, and this helps our investigation. You can also contact our Support Team with details of your error and we'll work with you to get it fixed.