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Getting help and support

Sometimes things don't go to plan and you need some help.

Let's start here

  • Turn on AccountRight's field help so you can hover your mouse over buttons and fields and see a short description.

  • If you're experiencing a specific error, use the search box on this page to find a solution.

  • We've got guides to help you with installation issues or online file issues, if you need them.

  • For details on making AccountRight run at its best, see our speed and performance tips.

Need some help?

Ask MOCA, our virtual assistant

Click the chat bubble at the bottom of any help page and ask a question. If MOCA can't help, you'll be guided to our other support options, including live chat.

User guide

The User Guide PDF details the features, functions and capabilities of your AccountRight software. It’s designed to be used when you can’t access this online Help Centre. You can access the User Guide from the MYOB folder in your Windows Start menu.

Community forum

View topics and discuss your questions with other AccountRight users. Join the discussion

Have an idea for an AccountRight feature? Suggest it on the AccountRight Idea Exchange.

Submit a support request

If you have access to My Account, log in at and click Contact support.

Contact support

Visit the Contact us page of the MYOB website for contact details.