Inviting your accountant or bookkeeper

If you're the business owner (typically the person who set up your MYOB subscription) and you have the Administrator role, you can invite one or more accounting advisors to access your business information at any time. So long as they're an MYOB Partner, an accounting advisor could be your accountant, bookkeeper, or any other person that you may want to help you with your business. If they're not an MYOB Partner, you'll need to invite them as a user.

Inviting an accounting advisor to become a registered user will allow them access to all of your business information directly via the internet, and enable them to work with you on your books. There’s no need to send any files, and you can continue entering invoices, payments, and so on as normal. Advisors are also able to set up bank feeds for your file.

To invite an accounting advisor

1. In your MYOB business, click the settings menu (⚙️) and choose Users and permissions.

2. Click Create advisor.

3. Enter the advisor's Name and Email.
   The advisor will have the role of Administrator and the User Type of Advisor which gives them access to all businesses with this serial number.
   

   

4. Click Save and send invitation. The invitation is sent to your advisor. A message appears next to the advisor's email address that the invitation is pending.

When the advisor accepts their invitation, they'll be prompted to log in with their MYOB account details or create an account.

What if the advisor hasn't accepted the invitation?

If after a few days your advisor hasn't accepted the invitation (that is, it's still pending), this could be because the invitation has been sent to the wrong address. Check their email address and see the FAQs below for how to resend the invitation.

You can do this straight from the Users page, just click the ellipsis ... in the Actions column and choose an option:

Need to change a user's details or remove them? See Edit and delete users.

FAQs

If you're the business owner (typically the person who set up the MYOB subscription) and you have the Administrator role, you can invite one or more accounting advisors to access your company file at any time. So long as they are an MYOB Partner, an accounting advisor could be your accountant or any other person that you may want to help you with your business.

Inviting an accounting advisor to become a registered user will allow them access to all of your business information online. There’s no need to send any files, and you can continue entering invoices, payments, and so on as normal.

Advisors are different to regular users as they can allow multiple people in their business to access your file without requiring user accounts for each accountant that needs access. This doesn't mean anyone in their practice can access your company file information – only people who have been invited to access your online file can access it, and the domain name of their My Account email address must match that of the advisor's.

To add an accountant or advisor

Advisors can only be added to online company files. Also, you must be the business owner (typically the person who set up the MYOB subscription) and have the Administrator role.

1. Open the online company file.

2. Go to the Setup menu and choose User Access. The User Access window appears.

3. Click New Advisor. This button will only appear if you're in an online company file.
   

   

4. Select the This user will sign on with a my.MYOB account option. This option allows advisors to open the file by just entering their my.MYOB details. They won't need to enter the User ID or company file password to open the file.
   
   Set up company file sign-on details

5. Type the advisor’s name in the User name field.

6. Enter the advisor's email address in the Email field. This must be the email address that they use to log into My Account. Note that the email address must have 35 characters or less.

7. If you want to give the advisor online administrator access, select the Invite user to be an online administrator option. What is online administrator access?

   Select user roles

8. In the Roles list, select the roles you want to assign to this advisor.  For example, you might assign the Accountant/Bookkeeper role.

9. Click Save and Invite User (you'll only see this button if you're performing these steps in an online company file). An email will be sent to the advisor's email address inviting them to access your online company file.

   If other advisors want access

   If other advisors or their staff want access to the file, we recommend that you don’t invite them yourself. They can do that themselves in their practice software.

FAQs

How do I resend or cancel an invitation?

You must be the company file administrator, or a user assigned the Administrator role, to resend invitations. If you don't sign on as an administrator, the User Access option won't appear in the Setup menu.

1. Open the company file.

2. Go to the Setup menu and choose User Access. The User Access window appears.
   

   

3. Click Manage online access.

4. Sign in to your my.MYOB account and you will see a list of invited users.

5. If the invitation has not been accepted you will have an option to Resend Invitation or Cancel Invitation.