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Two-factor authentication

Avoid getting locked out - set up an additional 2FA method 

Give yourself options by setting up both app and SMS 2FA. Here's all the details.

These days a password isn't enough to protect your online data. That's why we use two-factor authentication (2FA) as a second layer of protection. It involves using something only you have access to: either your email inbox or a mobile device.

This makes it harder for unauthorised people to get into your MYOB software.

How does it work?

You'll still use your email address and password to sign into MYOB.

Then you'll need to enter an authentication code to verify that it's you.

There's three ways to get this code:

  • via an authenticator app (recommended) on a mobile device (phone, tablet, etc.) – the code displays in the app

  • via SMS – the code is sent to your mobile phone via text message

  • via email – the code is sent to the email address linked to your MYOB account. Only available if you set it up when you first set up 2FA.

Which 2FA method is right for me?

Getting set up

The first time you sign in to your online MYOB software, you'll be prompted to set up 2FA. Here's all the details.

Once you're set up, you should <link>set up additional 2FA methods<link> to give yourself options for receiving verification codes. This helps avoid sign-in hassles and getting locked out if you only have one 2FA method.

Changed phones? Find out how to set up mobile app 2FA on your new phone.

Signing in with 2FA

Sign in with authenticator app 2FA

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  1. Sign in to your MYOB account as normal, using your email address and password.

  2. A screen appears asking for an authentication code:

    Get an authentication code from your authentication app

    Don't have access to your 2FA app?

    Click Try another method and choose another 2FA method (if you've set one up) or choose to enter the recovery code that was provided when you set up SMS 2FA.

    If you haven't set up an additional 2FA method or don't have a recovery code, click the chat bubble below to ask MOCA, our virtual assistant, for help. If MOCA can't help, you'll be guided to our other support options, and our team will get you back up and running.

  3. Open your 2FA app and find the code. It will look something like this:

    auth apps
  4. Enter the code into the two-factor authentication screen, then click Continue and you're finished.

    If you don't want to use 2FA every time you sign in, tick Remember this device for 30 days before you click Verify, and you'll only need to put in a 2FA code once every thirty days (however, you may be prompted for a code more frequently if additional authentication is required). If you or anyone else tries to sign in to your account from another computer or browser, an authentication code will still be required. For more information on how this setting works, see Trust this device for 30 days.

Sign in with SMS 2FA

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  1. Sign in to your MYOB account as normal, using your email address and password. When you click Sign in, a 6 digit code is sent to your mobile phone via SMS.

  2. Enter the 6-digit code and click Verify code.

    Prompt for SMS code

Don't have your phone?

Click Try another method and choose another 2FA method (if you've set one up) or choose to enter the recovery code that was provided when you set up SMS 2FA.

If you haven't set up an additional 2FA method or don't have a recovery code, click the chat bubble below to ask MOCA, our virtual assistant, for help. If MOCA can't help, you'll be guided to our other support options, and our team will get you back up and running.

Sign in with email 2FA

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  1. Sign in to your MYOB account as normal, using your email address and password.

  2. When you click Sign in, an email with an authentication code is emailed to you automatically. If you can't see the email in your inbox, check your junk mail, or check the troubleshooting section below.

  3. Copy the code in, then click Verify, and you're done.

    If you don't want to use 2FA every time you sign in, tick Remember this device for 30 days before you click Verify, and you'll only need to put in a 2FA code once every thirty days. If you or anyone else tries to sign in to your account from another computer or browser, an authentication code will still be required.

Don't have access to your emails?

Click Try another method and choose another 2FA method (if you've set one up) or choose to enter the recovery code that was provided when you set up 2FA.

If you haven't set up an additional 2FA method or don't have a recovery code, click the chat bubble below to ask MOCA, our virtual assistant, for help. If MOCA can't help, you'll be guided to our other support options, and our team will get you back up and running.

Log out when you’re done

It’s good security practice to log out at the end of every session.

Need some 2FA help?

If you're stuck with 2FA, see this troubleshooting guide.