Each month, MYOB will send you a bill with details of your subscriptions.
Only the primary billing contact and the payment profile contact can access billing information.
Your bill lists each of your MYOB subscription plans. Depending on your plan and how you have used your software, your bill may also list additional usage based costs for premium features like payroll usage and invoice payments.
Details of MYOB subscription plans are listed in the pricing guide (except inventory management). See which plan you're on by going to My Account > Products in MYOB Business. See MYOB subscription, invoices and payment details.
Each item on your bill includes:
Detailed charges – The name of the subscription or premium feature. Some charges have a View Itemised usage in My Account link, which goes to the My Account Bills page.
Date – The date range that the charge applies to for the subscription or feature.
Qty – The number of units. A blank Qty means there is one charge for the subscription or feature. The Qty displays a number if the subscription or feature has a variable usage charge. For example, the charge may be based on the number of employees you've paid in a month.
Amount – The total cost for each subscription or feature.
Items on your bill
MYOB product subscriptions
You have an MYOB product subscription plan. This will include the name of your product. You were charged the cost of this subscription for the month.
The subscription costs below are examples only and may vary from your actual costs.
You have an MYOB Business Pro subscription.You were charged $46 on the first day of October for this item. This covers the monthly MYOB Business Pro subscription cost of $46 for the entire month of October.
Premium features are any features or feature usage for which you pay an additional charge for on top of your MYOB Business subscription.
MYOB Business Payroll Usage
You have payroll as an additional extra bundled with your MYOB Business Lite or MYOB Business Pro subscription.
You are charged a unit price for each employee you pay within a calendar month. Your Amount total will be the number of employees multiplied by the unit price (Qty employees x unit price = Amount).
More about payroll fees.
You are charged $1.50 for each employee you paid during the month. Your Amount total will be the number of employees multiplied by the unit price (Qty employees x unit price = Amount).
1 x $1.50 = $1.50
You are charged for all employees you paid during September on your next bill (issued on the first day of October).
Invoice Payments Transaction Fee
You were charged a fee for each transaction when your clients paid their invoices with online invoice payments.
The fee is a percentage of the invoice payment (the amount your client paid you), plus a fixed cost for each transaction (invoice payment x percentage cost + fixed cost = transaction fee).
The Amount for this item is the sum of all your transaction fees for the month (transaction fee 1 + transaction fee 2 + ... = Amount).
You have 6 online invoice payments for the month of February that each incur a transaction fee. All 6 transaction fees added together equal the Amount of $152.70. You are charged for all payments during February on your next bill (issued on the first day of March).
Percentage cost (1.8%)
MYOB Business Premium Inventory
You have the MYOB Inventory subscription plan. You were charged the cost of this subscription for the month.
You were charged $16.87 on 8 November for this item. This covers the cost of this subscription up until 30 November.
Your payments are normally made automatically each billing cycle via your saved credit or direct debit.
If you have an outstanding invoice because a payment failed due to insufficient funds, you can manually reattempt to pay that particular invoice.
If you want to update the payment details that are saved to your account before you pay, the primary MYOB business contact or the payment detail contact can update your payment details.
Updating your payment details will trigger a payment reattempt and will withdraw funds for all invoices in arrears.
If you have invoices in arrears because we were unable to process your payment, you'll see a message at the top of the Payment details page showing the amount of the outstanding payment and the amount of invoices affected. For example:
Manually reattempting a failed payment:
Access My Account at myaccount.myob.com/account.
If prompted, sign in using your MYOB account email address and password.
Click View my bills.
Click Pay now on the unpaid invoice.
Select your payment method.
Saved payment method
You can only use this option if you have one payment method saved to your account, not if you have no or multiple saved payment methods.
The primary MYOB business contact or the payment detail contact can update the payment details before you pay.
Select this option to pay using the payment method previously saved to your account.
Click the Pay button to pay the amount shown on the button.
You'll see the message "A debit is being processed for your payment method". The payment is processed within 24 hours.
New payment details
Select this option to pay using a new payment method.
Select Credit or debit card, enter the payment details and click the Pay button to pay the amount shown on the button.
You'll see the message "A debit is being processed for your payment method". The payment is processed immediately.