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Submitting a support request in My Account

If you need assistance from our support staff and don’t have time to call in or speak with an agent over live chat, you can submit a support request in My Account and one of our friendly agents will get back to you.

To submit a support request in My Account

  1. Log into My Account ( If prompted, sign in using your MYOB account email address and password.

  2. Go to the Support menu and choose Contact support.

    Support menu in My Account showing Contact support option

    This opens the Contact support page, with your name pre-filled from your account details. 

  3. In the Serial number field, enter the serial number of the subscription or product you need support for.

  4. In the What can we help you with? field, choose a topic from the list that describes the area you need help with.  

  5. In the What's your issue? field, choose an issue from the list that best describes your issue. If there isn't an exact match to your issue, choose the one that most closely matches it.

  6. Enter details about the issue in the Describe your issue field. Don't enter your MYOB password or payment information. MYOB support staff will never ask for this information over live chat or email.

  7. When you’re finished, click Send message.

    Example of a support request sent from My Account


How will an agent respond to my support request?


The agent will reply with an email sent to the email address you were signed in with when you submitted the support request in My Account.

Can I upload images to my support request?


This feature isn't yet available. However, after receiving your first response from our support team you’ll be able to attach images to your response emails. 

What can I do if I’m having trouble submitting a support request?


Contact MYOB support for assistance.

How do I view or update a submitted support request?


You'll receive an email reply to your submitted support requests, and you can reply to the email if you need to update your request.