More STP resources

Got questions? We’re here to guide you through them.

Single Touch Payroll (STP) is easy with MYOB. It helps employers like you save time, reduce mistakes and make reporting employee pay easier than ever. With cloud-based software, your payroll information is submitted automatically to the Australian Taxation Office (ATO). That means you can say goodbye to pesky EOFY statements and hello to more time and resources.

What is Single Touch Payroll (STP)? Toggle Section

STP is a government initiative that requires all employers to report payroll information to the Australian Taxation Office (ATO). It involves electronically reporting your employees’ payroll information to the ATO each payroll cycle, whether you pay weekly, fortnightly or monthly. STP became mandatory on 1 July 2019.

MYOB offers ATO compliant payroll solutions from just $5 per month.

How does Single Touch Payroll work? Toggle Section

Single Touch Payroll (STP) uses internet cloud accounting software to submit information to the tax office online. Employers can automate and streamline their processes and keep their accounting data accurate and up-to-date. Having better and timely information at their disposal enables them to make better-informed business decisions as well as sharing essential payroll information with the ATO more easily.

  • One-click compliance
  • No more EOFY summaries
  • Error-free payroll
  • Employee access to payslips
What are the benefits of Single Touch Payroll? Toggle Section

Single Touch Payroll (STP) means businesses don’t need to complete payment summaries and group certificates at the end of financial year. STP software automatically sends your employees’ tax and superannuation information to the ATO.

STP helps employees, too. They no longer have to wait until EOFY to see their tax information. Their details - salary, PAYG withholding and super— is readily available via their myGov account. 

When did Single Touch Payroll start? Toggle Section

Single Touch Payroll (STP) began from 1 July 2018 for employers with 20 or more employees and from 1 July 2019 for Australian businesses of all sizes. MYOB makes this easy with simple, affordable STP payroll software. If your business isn’t using an MYOB STP ready product yet, explore our products to start using STP today.

Does Single Touch Payroll apply to my small business? Toggle Section

Yes, if you have employees Single Touch Payroll (STP) applies to your small business. In fact, all Australian businesses with a payroll function must use STP. From 1 July 2019, STP became mandatory for organisations of all sizes, even those with fewer than four employees.

MYOB is offering Australian businesses Essentials Payroll from just $5 a month. Complete your payroll tasks and stay ATO compliant.

Are there any exemptions for STP requirements? Toggle Section

There is only one STP requirements exemption available and that’s for Australian businesses in areas where internet connection does not exist or is intermittent or unstable, and impacting your ability to report through STP.

If this applies to you, you can follow these steps to request a deferral:

  • log on to the ATO’s Business Portal
  • select ‘Manage employees’
  • select ‘STP deferrals and exemptions’

Alternatively your accountant or bookkeeper can do this for you by logging into the ATO Agent Portal and selecting ‘Client's employer obligations’ then ‘STP deferrals or exemptions’.

What if I don’t comply with STP legislation? Toggle Section

If you do not comply with STP legislation you may face penalties from the Australian Taxation Office (ATO). In saying that, the ATO also understands that the first year (from 1 July 2019) is a changeover year for small businesses (employers with 19 or fewer staff), so depending on your situation, penalties may not always apply. Penalties for not complying with STP legislation will be judged on a case-by-case basis.

Don’t worry, registering for STP is easy. MYOB is offering Australian businesses Essentials Payroll from just $5 a month. Complete your payroll tasks and stay ATO compliant.

What do I need for Single Touch Payroll? Toggle Section

If you aren’t already reporting STP, the first step to get started is choosing how you’d like to report.

Do you want to use STP payroll software? Or would you prefer a third party (such as an accountant of bookkeeper) to lodge STP for you? Your choice may depend on the size of your business. 

If you’re already using payroll software, check whether it’s STP compliant. You’ll need to use the internet to connect to the cloud and submit reports online – so you may need to update existing software or change to a different service.

If you’re not already a MYOB customer, MYOB is offering this to Australian businesses from just $5 a month. Stay ATO compliant and sign up now. Don’t forget to review that STP checklist, too!

Where can I find a STP checklist? Toggle Section

If you’re unsure about doing Single Touch Payroll (STP) on your own, don’t worry. We’ve created a handy STP checklist for both Essentials and AccountRight customers that you can read before getting started. By reviewing this STP checklist before you send your first pay event report to the ATO, you give yourself a better chance of submitting files successfully. Download Essentials PDF Guide | Download AccountRight PDF Guide.

For more detailed STP requirements, including what you need to report, how to make corrections and finalising your STP data you can also see ATO's STP employer reporting guidelines.

I’m new to payroll software. Where do I start? Toggle Section

If you’re not currently using payroll software, it’s time to get started. But before you decide, it’s important to do your research. That way you ensure you’re choosing a solution that’s right for you and your business, based on your own circumstances. 

You can check out what STP payroll software products might suit you on the MYOB website. Our payroll software programs are low-cost, from only $5 a month. You may even find it useful to talk with your business contacts about similar experiences they’ve had – they’re sure to give you honest feedback.

Does MYOB come with STP and what does it cost? Toggle Section

If you’re not a MYOB customer, we’re currently offering Australian businesses Single Touch Payroll (STP) reporting options from just $5 a month. Stay ATO compliant and complete your payroll tasks.

If you’re already a MYOB Essentials or MYOB AccountRight customer, you don’t need to buy new software to use STP. It’s included in your subscription, so it’s business as usual.

How do I register for Single Touch Payroll (STP) with MYOB? Toggle Section

If you’re unsure how to register Single Touch Payroll (STP), how to set up STP, or how to install STP, don’t worry, MYOB is here to help. STP functionality is conveniently included in all MYOB Essentials or MYOB AccountRight subscriptions.

Once you’ve signed up to MYOB accounting software and you’re up and running, you’ll need to connect to the Australian Taxation Office (ATO). The easiest way to submit your reports is by using the ATO’s Access Manager to enable MYOB. This requires you to have an AUSkey, or have your ABN connected to your myGov account. Or, you can call the ATO for assistance.

Do I need to connect to the internet for STP reporting? Toggle Section

Though you’ll need to submit your reports online, you can process your payroll offline (locally) and import payslips. Simply log in to your MYOB account and lodge your Single Touch Reporting (STP) to the ATO once you’re back online. Bear in mind that you’ll need an internet connection for the Pay Event to be processed to the ATO successfully.

It’s important to note that you’re not required to move to the cloud if you upgrade to AccountRight 2018. This STP reporting solution has been designed to work locally, online or in network mode. Although STP is supported for AccountRight in both cloud and desktop modes, we recommend taking advantage of the cloud services. By doing so, you can benefit from features such as invoice tracking, online payments and the ability to work from multiple locations.

What happens if I submit incorrect STP information to the ATO? Toggle Section

Sometimes it takes time to adjust to new software. Luckily, if you make a mistake filing information in your pay cycle you can fix it in your next pay run. If you submit incorrect Single Touch Payroll (STP) information to the Australian Taxation Office (ATO), you’re allowed to make corrections without penalty. But be aware that if you don’t fix your incorrect STP information in your next cycle (i.e. weekly, fortnightly or monthly), you may be penalised. 

To make a correction, simply factor it into your next pay event report by editing the pay run. If significant errors have been made, you can request a full file replacement. This may only be used to replace the most recent pay event and shouldn’t be used for corrections.

According to the ATO, you can make corrections to the following information:

  • Inaccurate information – If you’ve submitted information to the ATO that doesn’t reflect the information in your payroll system, it needs to be fixed within 14 days or in the next pay event (if a permanent employee).
  • Overpayment – If you’ve overpaid an employee during the current financial year, they’ll only need to repay the net amount of the overpayment. This fix can be made in the next pay event or within 14 days of spotting the overpayment.
  • Misclassification – A misclassification is where information has been reported under an incorrect item. For instance, if you report a payment as income rather than as an allowance. You’ll be able to fix this error in your next pay event.
  • Reporting under an incorrect ABN or PAYG withholding branch – Once you’re aware that an employee has been reported under an incorrect ABN or PAYG, this must be changed immediately. Report your employee under the correct ABN or PAYG withholding branch from the point you discovered the error and adjust any incorrectly reported amounts from the incorrect ABN or PAYG branch. You can make these adjustments in the next pay event or using an update event. If the adjustment moves PAYG withholding amounts between ABNs or branches you may need to revise activity statements.

To find out more, you can read “Correcting a pay report” on the ATO website or reach out to our MYOB support team.

How to be compliant in 3 easy steps - A DIY guide for those new to STP

Not sure how to navigate STP? Don’t worry – we’ve put together this easy 3-step com-pliance guide, so your business has the big picture it needs to stay safe.

Need support? We've got your back.

Whether you'd like someone to talk you through the set-up process, or how to use STP for the first time, we've got lots of information on Single Touch Payroll and our team is ready to chat. We also have plenty of free resources to share, including MYOB Expert Training.


Call us for help on 1800 290 837 or request a call back and we can call you.

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