Single Touch Payroll resources & help

Got questions? We’re here to guide you through them.

Moving to Single Touch Payroll (STP) is easy with MYOB. It helps employers like you save time, reduce mistakes and make reporting employee pay easier than ever. With cloud-based software, your payroll information is submitted automatically to the Australian Taxation Office (ATO). That means you can say goodbye to pesky EOFY statements and hello to more time and resources.

At MYOB, we won’t keep you in the dark. We’ve created this STP Hub with all the information and resources you may need in one easy-to-use place.  

What is Single Touch Payroll (STP)?

STP is a government initiative that requires all employers to report payroll information to the Australian Taxation Office (ATO). It involves electronically reporting your employees’ payroll information to the ATO each payroll cycle, whether you pay weekly, fortnightly or monthly. STP is mandatory from 1 July 2019, and all Australian businesses must comply by 30 September 2019.  

How does Single Touch Payroll work?

Single Touch Payroll (STP) uses internet cloud accounting software to submit information to the tax office online.  Employers can automate and streamline their processes and keep their accounting data accurate and up-to-date. Having better and timely information at their disposal enables them to make better-informed business decisions as well as sharing essential payroll information with the ATO more easily.

- One-click compliance
- No more EOFY summaries
- Error-free payroll
- Employee access to payslips

What are the benefits of Single Touch Payroll?

Single Touch Payroll (STP) means businesses don’t need to complete payment summaries and group certificates at the end of financial year. STP software automatically sends your employees’ tax and superannuation information to the ATO.

STP helps employees, too. They no longer have to wait until EOFY to see their tax information. Their details - salary, PAYG withholding and super— is readily available via their myGov account. 

When did Single Touch Payroll start?

Single Touch Payroll (STP) began from 1 July 2018 for employers with 20 or more employees. But it’s now mandatory from 1 July 2019 for Australian businesses of all sizes. If you’re an employer, you have until 30 September 2019 to comply. MYOB makes this easy with simple, affordable STP payroll software. If your business isn’t using an MYOB STP ready product yet, explore our products to start using STP today. 

What does STP mean for me if I’m already with MYOB?

If you’ve already subscribed to a MYOB product that includes payroll, you can start using the Single Touch Payroll (STP) feature now. All you need to do is pay your employees as usual (weekly, fortnightly or monthly) and give them a payslip. Your STP-enabled payroll software sends a report directly to the ATO. Or, if you use an accountant or bookkeeper to process payroll, they can set this up for you. Have a chat with them to ensure you comply. 

To find out more about STP, you can check the ATO's website.

Does Single Touch Payroll apply to my small business?

Yes, if you have employees Single Touch Payroll (STP) applies to your small business. In fact, all Australian businesses with a payroll function must use STP. From 1 July 2019, STP became mandatory for organisations of all sizes, even those with fewer than four employees. You must comply no later than 30 September 2019. 

What does my small business need to know before I start using STP?

If your business has more than 20 employees, you should already be reporting via Single Touch Payroll (STP). If you’re a small business with fewer than 19 employees, it’s time to get started with STP. To start reporting, first figure out whether you want to use payroll software or use the services of an accountant of bookkeeper to help you. If you use payroll software that offers STP, you can update your product and start reporting at any time. 

If you need more time to comply with STP, you can use our online form to apply for a deferred start date (or see the ATO material on STP deferrals). If you live in an area with intermittent or no internet connection you can apply online to the ATO for an exemption. You can also opt for your accountant or bookkeeper to report your STP payment summaries quarterly, rather than each time you run payroll. This option will be available until 30 June 2021.    

What does STP mean for accountants and bookkeepers?

Single Touch Payroll (STP) will impact more than 100,000 employers and about 13 million employees. If you’re an accountant, it isn’t just a big change in reporting – it could change the conversation between you and your clients. 

You may find your clients take greater ownership of their accounting data, knowing that it is being transmitted to the ATO each pay run. This could mean they no longer rely on you to fix their errors at the end of the year, leaving you with more time for planning. Which is something your clients are happy to pay for you to do, too! 

What are my Single Touch Payroll requirements?

To fulfil Australian Taxation Office (ATO) Single Touch Payroll (STP) requirements, you must comply by 30 September 2019. If you’re not ready, you can apply for a deferral using this form

Deferrals for STP requirements will be considered by the ATO under certain circumstances. You may be eligible for a deferral if your business:

·       is transitioning to new STP software
·       is using custom payroll software that needs to be configured and tested for STP
·       has complex payroll software and needs extra time to transition to STP
·       gone into administration or liquidation
·       is experiencing circumstances outside your control, such as a natural disaster.
 

If you can’t meet STP requirements by your software provider’s deferral date, you’ll need to apply for your own deferral. Follow the ATO guidelines and be sure to provide evidence if it’s required. You can do this by:

·       logging into the ATO’s Business Portal
·       selecting ‘Manage employees’
·       selecting ‘STP deferrals and exemptions’.

Are there any exemptions for STP requirements?

There is only one STP requirements exemption available and that’s for Australian businesses in areas where internet connection does not exist or is intermittent or unstable, and impacting your ability to report through STP.

If this applies to you, follow the steps to defer above, or your accountant or bookkeeper can do this for you by logging into the ATO Agent Portal and selecting ‘Client's employer obligations’ then ‘STP deferrals or exemptions’. 

When should I ask the ATO for a deferral for STP requirements?

If you know you’ll need to ask for a deferral, let the ATO know as soon as possible. They’ll work with you to discuss your circumstances and may be able to offer you extra time to lodge your STP reports.

Remember, if you’re already a MYOB Essentials or MYOB AccountRight customer, you don’t need to buy new software to use STP. It’s already included in your subscription. If you’re using a desktop version, simply upgrade your MYOB software. 

What if I don’t comply with STP legislation?

You must comply with Single Touch Payroll (STP) legislation by 30 September 2019. If not, you may face penalties from the Australian Taxation Office (ATO). In saying that, the ATO also understands that the first year (from 1 July 2019) is a changeover year for small businesses (employers with 19 or fewer staff), so depending on your situation, penalties may not always apply. Penalties for not complying with STP legislation will be judged on a case-by-case basis.

If you don’t think you’ll be ready to comply with STP legislation by the 30 September deadline, you may apply for a deferral. 

You can also apply online for an exemption if you live in an area with intermittent or no internet connection. You will also have the option for your accountant or bookkeeper to report your STP information quarterly, rather than each time you run payroll. This option will be available until 30 June 2021.

What if I don’t want to register for STP?

Don’t worry, registering for STP is easy. The ATO has partnered with software providers to offer businesses a range of affordable STP solutions with varying degrees of functionality, support and pricing models. Take a look at the ATO’s STP Software Register to find out what products are available, including open source payroll software. If you have an accountant or bookkeeper, you may also find it useful to ask their advice about which product is best for your needs.

If you’re currently a MYOB Essentials or MYOB AccountRight customer, STP reporting is included in your subscription. If you’re using a desktop version, simply upgrade your MYOB software.

If you’re not already a MYOB customer, MYOB is offering Australian businesses this from just $5 a month. Yes, just $5 a month. Complete your payroll tasks and stay ATO compliant with 50% off for your first 3 months.    

What do I need for Single Touch Payroll?

If you aren’t already reporting STP, the first step to get started is choosing how you’d like to report.

Do you want to use STP payroll software? Or would you prefer a third party (such as an accountant of bookkeeper) to lodge STP for you? Your choice may depend on the size of your business. 

If you’re already using payroll software, check whether it’s STP compliant. You’ll need to use the internet to connect to the cloud and submit reports online – so you may need to update existing software or change to a different service. Older software products purchased off-the-shelf, may not be updated to offer STP reporting. If your product isn’t STP compliant, you need to make sure you can switch over or upgrade. There are several providers to choose from, and it’s important to choose one that’s right for you.

To ease the transition, the ATO has partnered with software providers to provide affordable STP solutions to everyone. Options vary based on functionality, support provided and pricing.

Look at the ATO’s STP Software Register to find out what products are available, including open source payroll software. If you have an accountant or bookkeeper, you may find it useful to ask their advice about which product is best for your needs.

The good news is that if you’re already a MYOB Essentials or MYOB AccountRight customer, STP is included in your subscription. Or if you’re using a desktop version, simply upgrade your MYOB software.

If you’re not already a MYOB customer, MYOB is offering this to Australian businesses from just $5 a month. Yes, just $5 a month. Stay ATO compliant and sign up now for 50% off for your first three months. Don’t forget to review that STP checklist, too!

Where can I find a STP checklist?

If you’re unsure about doing Single Touch Payroll (STP) on your own, don’t worry. The Australian Taxation Office (ATO) has published a handy STP checklist you can read before getting started. By reviewing this STP checklist before you send your first pay event report to the ATO, you give yourself a better chance of submitting files successfully. 

For more detailed STP requirements, including what you need to report, how to make corrections and finalising your STP data you can also see ATO's STP employer reporting guidelines. For peace of mind, it’s worth noting that the first year is a transitional year and penalties may not apply.

I’m new to payroll software. Where do I start?

If you’re not currently using payroll software, it’s time to get started. But before you decide, it’s important to do your research. That way you ensure you’re choosing a solution that’s right for you and your business, based on your own circumstances. 

You can check out what STP payroll software products might suit you on the MYOB website. Our payroll software programs are low-cost, from only $5 a month. * You may even find it useful to talk with your business contacts about similar experiences they’ve had – they’re sure to give you honest feedback.

*That’s right… We’re currently offering 50% off for your first three months!

Does MYOB come with STP and what does it cost?

If you’re not a MYOB customer, we’re currently offering Australian businesses Single Touch Payroll (STP) reporting options from just $5 a month. Yes, from just $5 a month. Stay ATO compliant and complete your payroll tasks with 50% off for your first 3 months.

If you’re already a MYOB Essentials or MYOB AccountRight customer, you don’t need to buy new software to use STP. It’s included in your subscription, so it’s business as usual. Or, if you’re using a desktop version, simply upgrade your MYOB software. 

How do I register for Single Touch Payroll (STP) with MYOB?

If you’re unsure how to register Single Touch Payroll (STP), how to set up STP, or how to install STP, don’t worry, MYOB is here to help. If you’re currently a MYOB Essentials or MYOB AccountRight customer, you don’t need to buy new software to use STP. It’s already included in your subscription. Or, if you’re using a desktop version, simply upgrade your MYOB software.

Once you know you’re STP ready, you’ll need to connect to the Australian Taxation Office (ATO). The easiest way to submit your reports is by using the ATO’s Access Manager to enable MYOB. This requires you to have an AUSkey, or have your ABN connected to your myGov account. Or, you can call the ATO for assistance.

Do I need to connect to the internet for STP reporting?

Though you’ll need to submit your reports online, you can process your payroll offline (locally) and import payslips. Simply log in to your MYOB account and lodge your Single Touch Reporting (STP) to the ATO once you’re back online. Bear in mind that you’ll need an internet connection for the Pay Event to be processed to the ATO successfully.

It’s important to note that you’re not required to move to the cloud if you upgrade to AccountRight 2018. This STP reporting solution has been designed to work locally, online or in network mode. Although STP is supported for AccountRight in both cloud and desktop modes, we recommend taking advantage of the cloud services. By doing so, you can benefit from features such as invoice tracking, online payments and the ability to work from multiple locations.

What happens if I submit incorrect STP information to the ATO?

Sometimes it takes time to adjust to new software. Luckily, if you make a mistake filing information in your pay cycle you can fix it in your next pay run. If you submit incorrect Single Touch Payroll (STP) information to the Australian Taxation Office (ATO), you’re allowed to make corrections without penalty. But be aware that if you don’t fix your incorrect STP information in your next cycle (i.e. weekly, fortnightly or monthly), you may be penalised. 

 

To make a correction, simply factor it into your next pay event report by editing the pay run. If significant errors have been made, you can request a full file replacement. This may only be used to replace the most recent pay event and shouldn’t be used for corrections.

 

According to the ATO, you can make corrections to the following information:

·       Inaccurate information – If you’ve submitted information to the ATO that doesn’t reflect the information in your payroll system, it needs to be fixed within 14 days or in the next pay event (if a permanent employee).
·       Overpayment – If you’ve overpaid an employee during the current financial year, they’ll only need to repay the net amount of the overpayment. This fix can be made in the next pay event or within 14 days of spotting the overpayment.
·       Misclassification – A misclassification is where information has been reported under an incorrect item. For instance, if you report a payment as income rather than as an allowance. You’ll be able to fix this error in your next pay event.
·       Reporting under an incorrect ABN or PAYG withholding branch – Once you’re aware that an employee has been reported under an incorrect ABN or PAYG, this must be changed immediately. Report your employee under the correct ABN or PAYG withholding branch from the point you discovered the error and adjust any incorrectly reported amounts from the incorrect ABN or PAYG branch. You can make these adjustments in the next pay event or using an update event. If the adjustment moves PAYG withholding amounts between ABNs or branches you may need to revise activity statements.

To find out more, you can read “Correcting a pay report” on the ATO website or reach out to our MYOB support team.

Where do I go to get help with STP?

MYOB is here to help. Here is a list of resources you can look at in your own time.

·       The MYOB community Single Touch Payroll (STP) Help Kit

·       The MYOB community Single Touch Payroll (STP) Q&A

·       For partners: Choosing MYOB for your clients

·       For Partners: Common FAQs

·       Free video walkthrough explaining Single Touch Payroll (STP) payday set up

·       Free video walkthrough explaining Single Touch Payroll (STP) reporting

·       MYOB Advanced step-by-step Single Touch Payroll (STP) guide

·       Single Touch Payroll (STP) information for existing MYOB AccountRight customers

 

If you prefer, chat directly to somebody from the MYOB team. Contact us today.

If you’d like to do further research, you can speak to your accountant or bookkeeper, or check out the ATO website.    

Understanding STP - Checklists and downloads

How to be compliant in 3 easy steps – a DIY guide for those new to STP

Not sure how to navigate STP? Don’t worry – we’ve put together this easy 3-step com-pliance guide, so your business has the big picture it needs to stay safe.

Download PDF
Your partner STP guide – for bookkeepers and accountants

This handy guide will explain all you need to know and what you’ll need to do to ensure your clients meet their ATO obligations.

Download PDF
Your STP checklist – a getting started guide for MYOB Essentials customers

Hooray! You have STP-enabled software. But there’s some initial work you need to do to set up and register with the ATO (we promise it’s worth it!).

Download PDF
Your STP checklist – a getting started guide for MYOB AccountRight customers

You’re familiar with AccountRight – great! Now you just need to make it STP ready. All you need to do is follow the prompts and connect with the ATO.

Download PDF

Additional Single Touch Payroll support

Community forum

A forum for all things STP. Ask questions and see what MYOB users are saying.

Take a look
STP School

Be informed and become STP-ready by accessing our STP training and webinars.

Take a look

Need support? We've got your back.

Change can be scary. At MYOB, we're here for you. Whether you'd like someone to talk you through the set-up process, or how to use STP for the first time, we've got lots of information on Single Touch Payroll our team is ready to chat. We also have plenty of free resources to share, including MYOB Expert Training.



Call us for help on 1800 290 837