In this article
Introduction
If you are experiencing financial difficulties and worried you are not able to pay, we understand that life can take unexpected turns. Financial hardship can arise from a range of different life events such as a relationship breakdown, domestic violence, chronic illness or emergency events like natural disasters or pandemics.
MYOB is here to help
Our priority is to help you get up to date with your payments. And the sooner you talk to us, the sooner we can help.
What we can do
Our dedicated team of MYOB specialists will assess each customer situation on a case-by-case basis and work with customers to identify what assistance may be appropriate in the circumstances. There are a range of steps we may be able to take, which may include:
Deferring or waiving your subscription payments for a nominated period.
Examine alternative products or offers which may reduce your subscription costs
How to apply
We want to make the process as simple as possible, with a few basic checks. To apply:
Raise a Support Request via MyAccount – select Billing or Account and Subscription. Please provide a summary of your reasons for seeking Hardship assistance.
In some cases, we may require further documentation from you or need to provide your personal information to third parties to verify your application. If we need to provide your personal information to a third party, we will ask for your consent prior to doing so.
Eligibility Criteria
MYOB’s Hardship Policy is here to support our Small Business customers including Sole Traders.
We assess each application on a case-by-case basis. Financial hardship can be temporary or ongoing and can occur where circumstances are impacting on your ability to manage your business affairs. Examples of financial hardship that we can provide you support on include:
you or an immediate family member is experiencing chronic or terminal illness impacting on your ability to run your business;
you are unable to meet your current financial obligations due to major emergency, natural disaster, e.g. flood, fire, drought, earthquake or a declared pandemic;
your business has been adversely impacted by protracted industrial action;
you are experiencing or you are supporting someone experiencing, domestic violence coercive control or financial abuse.
This list is for illustrative purposes only, and we will consider each application on a case-by-case basis. If you think that you are experiencing financial hardship, please contact us.
What happens next
Most of the time, we can process your application without unreasonable delay.
Occasionally, we may need you to provide supporting documentation from your medical practitioner, police, your company accountant or other personnel to support your application.
If this is the case, please allow up to 10 business days for us to process your request.
Privacy
We take your privacy seriously and will treat any personal information provided as part of a hardship application in accordance with privacy legislation as well as the MYOB Group Privacy Policy. For further information about how we collect, use, and disclose your personal information, please call us or refer to MYOB Groups Privacy Policy.
Independent Financial Counselling
Australia
These are a free services with dedicated people in each state that will work with you to understand your circumstances better and to help with the next steps.
Small Business Debt Helpline
These services are available to Small Businesses, with less than 100 employees.
You can receive free independent advice from a financial counsellor through the Small Business Debt Helpline by calling 1800 413 828. Alternatively, you can reach them online at sbdh. org.au
National Debt Helpline
Consumers can get assistance by calling the National Debt Helpline on 1800 007 007 from anywhere in Australia Alternatively, you can reach them online at ndh.org.au