In this customer story
Key benefits at a glance
Debtor days reduced by 10
Billing time cut from 10 days to 4 days
Revenue close reduced from 14 days to 3 days
Board reporting time halved
813 inactive customer accounts cleaned
About Kinatico
Since 2004, Kinatico has worked to help organisations build and maintain safe, compliant workforces — a commitment that now extends to more than ten thousand businesses across ANZ and South East Asia. Listed on the ASX in 2015, the company processes millions of high-volume transactions every year with a team of seventy-five staff worldwide. Alongside steady growth, Kinatico has been evolving its services into a SaaS led business model, creating new ways to deliver fast, reliable compliance solutions to the people and industries that depend on them.
The challenge: Manual processes holding back big opportunity
While Kinatico had previously leveraged the platform, MYOB Acumatica’s potential remained largely untapped. When Natasha Jalani joined as Finance Manager in 2022, she found an overly complex, fragmented chart of accounts, manual Excel-based asset tracking, and processes that made insight-driven decision-making near impossible. Revenue close took up to 14 days, and month-end could drag over 20 working days. Although MYOB Acumatica was powerful, Natasha identified that the business wasn’t making the most of the features available.
When I discovered MYOB Acumatica, it was like we had a Ferrari, but we were driving it like a 90s Civic.
Strategic transformation demanded fast, accurate financial insight. Without clean data structure and automation, Kinatico were finding it difficult to move towards a more streamlined financial model.
The solution: From disconnected spreadsheets to smart automation
Kinatico partnered with AlphaBiz Solutions to harness all the features that can be found in MYOB Acumatica. The journey began with team-led audits to identify inefficiencies and champion continuous improvement. By implementing previously overlooked MYOB Acumatica features, such as Segment Keys — which organise financial data into categories for easier tracking and reporting — Kinatico was able to:
Simplify and restructure the general ledger
Shrink hundreds of account lines into a clean, dynamic model
Enable detailed performance insights.
With AlphaBiz’s support, Kinatico moved asset management from manual spreadsheets into MYOB Acumatica’s fixed asset system, giving them automated reconciliation and fewer errors through Auto Apply in the prepayment process.
“When we found the right partner in AlphaBiz, the transformation accelerated significantly,” Natasha says.
The finance team adopted automated invoicing, recurring templates, email invoice delivery, billing and reconciliation — turning what had been painfully manual tasks into more automated workflows.
The results: Scalable workflows and measurable gains
Clean, segmented data for better decision-making
By deploying Segment Keys and cleaning 813 inactive customer accounts, Kinatico created a robust dataset for deep analytics and reporting. MYOB Acumatica’s segmentation allowed real-time reporting by department, product, and revenue source – critical for a compliance business with complex cost and project tracking.
“If we have garbage data, we can’t produce anything useful,” Natasha says.
Clean data created discipline across teams, allowing leaders to clearly identify profitability, costs, and business trends to support confident decision-making.
Automation of billing and workflow
By moving tasks from Outlook and spreadsheets into MYOB Acumatica, recurring invoices, auto-apply payments, and integrated email delivery cut billing time from 10 days to just 4.
“We discovered we can do recurring invoices. And then we found the fixed asset modules in MYOB Acumatica are beautiful,” Natasha says.
This freed finance staff to focus on value-added analysis instead of repetitive admin, all while improving accuracy and customer experience.
Real-time reporting and strategic insight
With a clean data foundation and automated processes, month-end reporting dropped from over 20 days down to only 9. The finance team shifted from generating retrospective reports to enabling forward-looking strategic decisions.
As a CEO, not having timely access to information is critical. The work with MYOB has been a primary driver of what we’ve achieved.
Built for growth, not short-term fixes
Rather than patching issues with extra staff or new software, Kinatico built scalable foundations for long-term global growth on the MYOB Acumatica platform. These on-going efficiency gains support expansion without requiring additional headcount or reduced quality.
“The work we’ve done hand-in-hand with MYOB gives us the tools we need to grow,” Michael says.
With a finance system aligned to strategic goals, Kinatico is better positioned to compete globally.
Laying the foundations for continuous growth with MYOB Acumatica
Instead of replacing their system, Kinatico doubled down on MYOB Acumatica — and it paid off. Through clean data, automation, and a strong partner in AlphaBiz, Kinatico rebuilt their finance operations into a strategic growth engine.
Built-in scalability for global SaaS expansion
Real-time reporting and insight for better decision-making
Intelligent automation across finance operations
World-class partner support enabling continual improvement
Information provided in this article is of a general nature and does not consider your personal situation. It does not constitute legal, financial, or other professional advice and should not be relied upon as a statement of law, policy or advice. You should consider whether this information is appropriate to your needs and, if necessary, seek independent advice. This information is only accurate at the time of publication. Although every effort has been made to verify the accuracy of the information contained on this webpage, MYOB disclaims, to the extent permitted by law, all liability for the information contained on this webpage or any loss or damage suffered by any person directly or indirectly through relying on this information.
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