Support service teams, your customers and your business with an integrated ERP software
Seamless connection with MYOB Acumatica
Manage service contracts with ease
Streamline service management workflows
Automated schedules and real-time job tracking
Track performance and identify trends with impactful visual reporting
Protect revenue with proactive cost alerts and flexible scheduling
Track jobs, equipment history, and customer details from any device, anytime.
For technicians on the go, stay connected with the MYOB Acumatica app for iOS and Android.
Send and receive appointment changes instantly to keep everyone aligned.
Your team can optimise their time while out on a job, they'll have quick access to service history, any recent updates, and resources.
Ensure seamless communication between field and office for faster, more efficient service.
Anticipate the needs of your customers and reduce response times with alerts for upcoming maintenance needs, warranty periods and equipment management.
Explore MYOB Acumatica’s field services management solution
Streamline field operations with real-time job tracking on any device, fully connected to inventory, purchasing, and projects.
Service management
Smart Scheduling: Assign the right technician fast with a clear calendar view, real-time updates, and optimised resource planning.
End-to-end service management: From case and quote to service, billing, and follow-up, manage everything in one connected platform.
Accurate billing and time tracking: Automatically capture time, support flexible billing models, and ensure every service is billed correctly.
Is service work part of a bigger project? Integrate the service module into Project Accounting with MYOB Acumatica.
Equipment management
Complete equipment visibility: Track customer equipment, service history, usage, and location in one central platform. Keep equipment serviced with automated recurring maintenance schedules.
Accurate usage & billing tracking: Capture equipment utilisation in real time for precise costing and billing.
Detailed equipment insights: Filter by make, model, and service history to manage repairs, installations, and performance with confidence.
Warranty tracking
Clear warranty coverage: Define exactly what’s covered in each warranty such as parts, labour, and duration.
Flexible warranty rules: Apply multiple warranty types to a single service order, including different coverage periods.
Equipment level tracking: Track warranties by equipment model for accurate coverage and faster service decisions.
Automatic billing protection: Prevent unnecessary customer invoicing for parts and labour when the work is covered under warranty.
Service contract management
Simplify renewals: Track upcoming contract renewals and manage multiple service schedules per customer.
Smart calendar & alerts: Generate, plan and fine-tune all appointments using the Schedule Calendar Board for staff and resources.
Customisable insights: Customisable dashboards and notifications, alert the service and sales team of expiring contracts.
Get to know how ERP can help your business
With a 360 degree view of budgets, compliance and projects, MYOB Acumatica helps you get real-time visibility and control of your business.
Don't just take our word for it, see what real users are saying
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MYOB Acumatica enables us to bring all our data together in real time and report on projects. We're alerted when our vehicles and equipment are due for maintenance, and we're able to allocate everything to a project in a timely manner.
Michelle Thompson, Finance Manager, Thompson Construction & Engineering
MYOB Acumatica became our backbone, connecting job management to accounting and giving us real-time data visibility.
Mark Page, General Manager, Hanlon Plumbing
All of our sales reps now fly with laptops and are less dependent on the office staff because they can directly pull the information they need from MYOB Acumatica, like customer purchase history.
Laura Gatecliffe, General Manager, APTC
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