Field services management software

• Quickly capture service needs to shorten the response time between call receipt and job assignment. 

• Track resource commitments, match tasks to the best available resources and generate work orders. 

• Ensure you’re always aware of what is happening in your service operations with custom dashboards.  

Is service work part of a bigger project? Integrate the service module into Project Accounting with MYOB Acumatica.  

• Complete equipment visibility: Track customer equipment, service history, usage, and location in one central platform. Keep equipment serviced with automated recurring maintenance schedules.

• Accurate usage & billing tracking: Capture equipment utilisation in real time for precise costing and billing.

• Detailed equipment insights: Filter by make, model, and service history to manage repairs, installations, and performance with confidence.

• Establish clear warranties for your customers, specifying which parts are under warranty to avoid confusion, mischarges and objections.

• Include multiple warranty classes on the same service order, for instance, a two-year warranty on parts and a one-year warranty on labour.

• Track warranty classes by equipment model.

• Prevent unnecessary customer invoicing for parts and labour when the work is covered under warranty.

• Keep your staff members connected through any browser-enabled device or by using the native mobile Android and Apple iOS (iPad) app.  

• Access equipment information and service history anywhere, anytime, from any device. 

• Send updated orders and appointments on the go.  

• Empower field staff to plan for upcoming appointments and routes, including last-minute updates. 

• Visibility of upcoming contract renewal dates.  

• Create and manage multiple service schedules per customer. 

• Generate, plan and fine-tune all appointments using the Schedule Calendar Board for staff and resources. 

• Customisable dashboards and notifications, alert the service and sales team of expiring contracts.