In modern organisations, integration is now standard. If you’re still relying on a patchwork of disparate systems and disconnected processes, you’re missing out on the benefits of an accessible, coherent ERP system. That won’t just impact on your efficiency and profit margins, it’s almost certain that you’ll eventually start to slip behind competitors who deliver better services more cost-effectively.
Integration isn’t just about admin and data analysis – it has benefits across your business, including true visibility, increased efficiency, freeing up your IT team, better customer service and long-term growth.
It’s a crucial part of your business framework – and far from the optional extra it once was.
Here’s why a cloud ERP platform is so important:
With unintegrated systems, getting access to the data you need to make good business decisions can be near impossible. Collecting and collating information from different areas of the business simply takes too long – by the time you get the information you need, it’s already out of date.
With a cloud platform, all business departments use the same software, so data collection can be automated. You can access real time data wherever you are, without the need to reconcile mismatched numbers or chase up missing data. With that level of visibility, it’s far easier to decide on your next move.
That’s what Karen Lebsanft, co-owner of food manufacturer Kurrajong Kitchen, found when she moved her business to MYOB Advanced.
“We can push a button and double-check anything. This gives us greater traceability on where things are. We can see why things happened,” she says. “Now, we can see the overarching picture.”
Integration is about streamlining inefficient processes, minimising tedious admin tasks and reducing errors. It all adds up to a business that works smoothly and effectively – with finance, payroll, customer management, sales, management processes, and other departments under a single umbrella.
That’s a positive for the day-to-day and sets you up for business growth. Without it, rapid growth puts immense pressure on systems, revealing weak points whether you like it or not. An efficient, integrated platform removes that pressure.
Geoff Watson, co-Managing Director of Razer International, says MYOB Advanced facilitated their global expansion.
“In my thirty years in business, I absolutely know those efficiency gains are so real,” Geoff says.
Disconnected and conflicting software systems can create frustrations for your wider team, but your IT team bears the brunt of the extra work and inefficiency. When you’re managing multiple pieces of software, it multiplies the work involved in training new staff, bug-fixing, patching outdated systems and supporting your team with issues.
Chief Financial Officer Paul Benetti says MYOB Advanced dramatically decreased those costs for wholesale and distribution company Robayne.
“We employ 50 people, and the old system required three or four dedicated team members to manage it,” he says. “Now already we’re probably half a person overstaffed.”
That’s time and energy that could be spent elsewhere.
With integration, your IT team only needs to manage one system, freeing them up to spot inefficiencies and build business value in other areas.
A cloud ERP platform can be a powerful way to deliver better customer service. By setting up efficient systems for ordering and delivering products, tracking stock levels, replying to customer emails and following up enquiries, you reduce the risk of mistakes, complaints and unhappy customers.
For example, tighter controls delivered by MYOB Advanced have given Razor an edge when it comes to client service, says Geoff.
“Being able to recall a part number and give your customer immediate service information is enormous.”
When customers have a smooth, frustration-free experience with your business, they’re far likelier to come back again and again.
Upgrading to an integrated system can seem expensive. But that cost needs to be considered against your current system or systems – not just in terms of price, but in inefficient processes, lost time, errors in double-handling and missed opportunities.
Ask your people how much time they spend on manual administrative tasks, collect stats about how often you run into errors and ask your IT team how much time they spend trying to connect systems that weren’t designed to work together. It may not be possible to get an exact figure, but you should be able to get a rough idea of how much your current system costs. Compare that ongoing cost to the price of integration, and it might suddenly seem much more affordable.
In just one area of business – stock management – Karen, or Kurrajong Kitchen, says the company is already seeing the system pay off.
“I know now where I can improve inventory control to see cost savings. It’s an immediate win,” she explains.
Similarly, McGuire’s Hotels move to MYOB Advanced has dramatically reduced time – and money – wasted on administration, as Angela Corcoran, Head of Group Accounts, explains.
“There were three of us basically just doing data entry. Streamlining that business function means we’ve been able to scale that back,” she says.
Integrate and thrive – or get left behind
Streamlined, effective cloud ERP software is now a given – if your business isn’t taking advantage of the technology available, you’ll fall behind your better-equipped competitors. The MYOB Advanced cloud platform delivers the features, integration and automation your business needs to connect your entire operation, from administration to warehouse and everything in between.
It helps your business work effectively and move quickly, without sacrificing thoughtful decision-making or strategic planning. It makes it easier for you to access data, helps your staff do their jobs in the office or on the road and helps improve customer experience. That’s why, in the modern world, integration is no longer an optional extra – it’s a business necessity.
Is your business being left behind? It’s time to start your integration journey with MYOB Advanced. Talk to the team at MYOB now.