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MYOB finds a happy home with leading wholesaler

When leading Australian kitchen appliance wholesaler Residentia wanted to upgrade to a full ERP solution, MYOB Advanced was their preferred choice.



Residentia Group is a leading supplier of electrical appliances to retailers throughout Australia, including Bing Lee, Betta Electrical and Buyrite Group. It’s carved out a strong position in the marketplace; its turnover tripled in its second year of existence, and has doubled in successive years since.

the problem

System slowing the business down

Residentia started out with a user-friendly, Cloud-based system. Xero handled the financial management and an add-on called Unleashed controlled the inventory. However, Residentia’s rapid growth soon overtook the system’s capabilities.

“Xero’s performance in terms of speed was really slowing down at peak times,” says Nathan. “For instance, we might want to process about 500 invoices all at once and it couldn’t cope. Also there was a discrepancy in the way that Unleashed and Xero valued stock – each system would deliver a different figure.”

The discrepancies between Finance and Inventory meant staff were often working outside the system on spreadsheets. Residentia’s warehouses nationwide are managed by a third-party logistics firm, and handling orders via email brought the risk of errors, which might not be detected for some weeks.

Payment reconciliations were another laborious task and some of Residentia’s larger customers wanted it to switch to EDI trading – a difficult prospect with those separate systems.

"We wanted to be at the forefront of EDI."

Intergrated ERP in the Cloud

Residentia brought in a systems consultant to review its ERP requirements. Microsoft Dynamics NAV and SAP Business One were both considered and SAP was close to getting the nod before the MYOB Partner suggested MYOB Advanced.

“It ticked more boxes for us than any of the other systems we looked at, being a true Cloud-based system that was already set up for Australian payroll,” says Nathan. “We could also see that it had the capacity to handle future growth.”

Netstock was added for inventory optimisation and the B2B Gateway for EDI and electronic communication with customers and the 3PL partner.

"Advanced ticked more boxes for us than any of the other systems we looked at."

Electronic trading delivers major effiencies

Residentia’s customers and suppliers are now connected electronically. Automation of processes brings major savings in time and paperwork; statements can be set up to run automatically and formatted to suit each customer.

“That EDI integration is a huge benefit for us,” Nathan says. ”Netstock is another big positive for inventory management because we’re truly able to forecast our requirements and see where we’ve got too much stock.”

Advanced’s reporting capabilities deliver live information for a proper view of the supply chain, customisable for individual needs.

The Cloud-based system is accessible from anywhere and a mobility application is a big time-saver for the back-office, allowing sales reps to file their expenses claims remotely. Advanced’s total integration also enables smooth handling of foreign currency transactions.

Residentia doesn’t stand still; it has plans to expand into the New Zealand and UK markets, and is looking to establish a sourcing office in Asia. Advanced’s ability to handle multiple businesses and branches will bring further benefits as the business continues to grow.

"Advanced’s data visibility is vastly better and the graphic displays are very helpful."


  • System slow at crucial times
  • Too much manual labour
  • Limited stock visibility
  • Errors in orders
  • Pressure to adopt electronic trading


  • Manual processes automated
  • Inventory control streamlined
  • EDI implemented
  • Live data for everyone
  • Cloud system accessible anywhere

Learn more about MYOB Advanced

MYOB Advanced

Customisable, cloud-based business management platform