In any business, developing and maintaining customer relationships is one of the fundamental aspects of success. As a small business owner in the professional services space, that means developing the right skillset to seamlessly handle difficult customers upon occasion.
No matter what your specialty, the ability to make your clients feel valued works wonders for customer loyalty and also increases your upsell and cross-sell opportunities.
Whether you’re an accountant, marketer, lawyer, financial planner, IT consultant, or other professional services worker, it’s part of life that you have to have introductory meetings with clients, writes Kellie Byrnes.
Parting ways with clients is a normal and pretty common part of doing business, but that doesn’t make it any easier. In this article, Kellie Byrnes acts as your client relationship counsellor to help ease the pain of separation.
In small business, you can’t expect strong sales or great customers and clients without first fostering trust in your offering. Expecting anything less is a case of putting the cart before the horse, writes Renae Smith.
Single Touch Payroll is one of the biggest changes since GST. As such, it also offers many opportunities for accounting practice owners and their SME business clients alike, writes Amanda Gascoigne.
Amanda Gascoigne explains how to play your Single Touch Payroll cards right when it comes to SME clients with outstanding superannuation guarantee (SG) contributions.
With STP now a requirement for all businesses and EOFY just around the corner, starting discussions about how your small business clients are managing payroll is a no-brainer.
If you run a business where foot traffic or website traffic are critical factors to your success, then Christmas is a vital time of year to get more visits and sales. Here are some ideas for turning once-off Christmas shoppers into loyal customers.