Ye reap what ye sow.
Apart from the odd flash of cleverness, I see real estate agents as a homogenous lot.
Nothing they’ve done has kept any brand in front of my mind.
A marvellous opportunity to lead the pack has gone quite the other way.
My 81-year-old father recently answered an urgent knock at his door.
It was a worried neighbour, checking he was still alive.
He assured her he was, then asked why she’d asked.
She indicated his front fence, to which an enormous FOR LEASE sign had been bolted overnight.
The real estate agent (let’s call them ‘Landmine’) were advertising the property round the corner.
As it had no fence (and presumably because it was too much effort to mount the sign on its lawn) Dad’s property was used as a handy workaround – with nary a word of request or advice.
Outraged, I studied the split palings and recalled an earlier brush with Landmine.
Before her death, my ailing mother had kindly asked them to address the ivy thrusting under, over and through the fence from the same rental property.
When her attempts failed, I took up the struggle, but obtained only grudging, tardy, half-hearted action.
Dad visited Landmine to convey his displeasure about the sign. The staff were neither credulous, concerned nor contrite.
When Dad persisted, they blamed their sign contractor.
In lieu of an apology, Dad suggested they trim some branches intruding from the lease property.
They retorted that he could do that himself.
When Dad persisted, they conceded to, ‘Send someone round for a look’.
This is yet to happen.
Landmine’s contempt for my parents astounds me.
Is it an age thing?
Emotions aside, it’s incredibly bad for business.
Dad and I (and possibly you) receive constant written and verbal entreaties to sell our homes.
Landmine sends them too. Are they incompetent, insulting or insane?
I don’t envy real estate agents, as it can be a very long wait between prospect and sale.
But I do think any agent keen for our custom should at least try not to offend us in the interim.
Landmine have pissed us off mightily. Twice.
There’s not a hope in hell we’ll ever deal with them, other than to report them to the Real Estate Institute of Victoria.
I respect Mike and Winston’s suggestion to feature paragons of service on this blog.
I promise to do so soon.
But when someone messes with my folks, I see RED!
Have your kin been similarly disrespected?
Have realtors (or other businesses) killed all chance of you using them when the time’s right?
Do you agree that, as they sow the wind, they shall reap the whirlwind?