Kate Groom is co-founder of Smart Franchise and The Franchise Accountants Network. She has worked with small business owners and franchises for many years, including leadership roles with Australian franchisors. Together with her business partner, Peter Knight, Kate helps franchisees learn about business and financial management, and how to improve their business results. They also help accountants provide better advice to franchisees.
Top-notch customer service skills are a boon for businesses of all kinds. Here are some ways to ensure your employees are putting their best feet forward.