Features and Benefits:
User Authentication and Role Management: BPOS includes a robust user authentication system with defined roles such as Manager, Cashier, Chef (Waiter), and Accountant. Each user type has specific permissions based on their role, ensuring that access control is tightly managed. This ensures that only authorized users can perform tasks relevant to their duties, enhancing security and workflow efficiency.
Order Entry System: The order entry system allows chefs and cashiers to add items linked to RFID cards or tables, as well as manage takeaway orders, depending on the stall's requirements. The system is capable of a visual display of order items with images, depending on the requirement.
Sales and Tax Calculations: The system automatically calculates the gross total of items, applicable discounts, subtotals, taxes (calculated on the subtotal), and the final net total. These calculations are customizable to display based on specific outlet preferences, making it easier for users to understand their financials and for businesses to maintain accurate accounting.
Order Printing: Receipt and KOT (Kitchen Order Ticket) printing is automated. System is capable of food and beverage items are printed separately, and transfer to relevant kitchen, if applicable. This ensures a streamlined and efficient process for order communication between the cashier, kitchen, and other staff.
Final Bill Calculation and Payment Processing: At the cashier's end, the system calculates the final bill, allowing the combining of multiple orders (against table or RFID cards) and applying discounts where necessary. It supports a variety of payment methods, such as cash, card, and gift cards, and can combine multiple payment methods when required. Once paid, the system generates and prints the final invoice along with payment confirmation and method details.
Void Handling: The system supports voiding KOTs via the POS machine and generating voided invoices through the Acumatica application. This process is authorized depending on the outlet’s policies, ensuring that only authorized personnel can make such changes and maintain accurate records.
RFID Card Management: Card management functionality includes the ability to activate and deactivate cards, track card usage, and manage order limits. Special cards are available for managers, allowing them to approve critical actions like voids and refunds. The system also supports card registration and deactivation to ensure that only valid cards are used for transactions.
Table Management: The system allows outlets to define and manage tables, with a graphical layout to streamline order placements by cashiers or waitstaff. Orders can be assigned to specific tables, making it easier to track multiple customers' orders and ensure a smooth dining experience.
Gift Card and Complimentary Bill Management: Gift card sales are handled within the outlet system, allowing users to purchase and use gift cards seamlessly. Complimentary bills, which require manager approval, can be created and managed, offering flexibility in handling customer promotions or special situations.
Cashier Exit: At the end of a cashier’s shift, the system provides a summary of total transactions processed during their logged-in duration. These transactions are categorized based on payment methods, offering detailed insights into the cashier’s performance and cash flow for the outlet.
Customer Loyalty Program: Customer information, such as their name and mobile number, is collected at the end of each transaction. The loyalty points are given based on the pre-defined method and customers can redeem points in their next transaction. This allows outlets to build a database for customer relationship management and future marketing opportunities.
Reporting and Analytics: The system includes comprehensive reporting and analytics features via Acumatica, enabling the generation of detailed reports on sales, transactions, voids, and cashier activities.