Enterprise Solutions product support guidelines

Exo Business product support guidelines

MYOB uses the following guidelines to determine the support status of each version of EXO Business:

  • General Support applies to the latest release.  General Support will begin from the date when MYOB releases the version.  At this time, the previous version will immediately shift to Transitional Support.  The implication being that at any point in time only ONE version will be under General Support;
  • Transitional Support applies to the previous “General Supported” release as it is superseded by the new version.  At this time, the previous Transitional Supported version will immediately shift to Partial Support. The implication being that at any point in time only ONE version will be under Transitional Support.  Transitional Support starts from the release of the current version that is under General Support;
  • Partial Support applies to all remaining versions released within the preceding 24 months of the release of the current version that is under General Support.
  • End of support applies to all versions that are not under General, Transitional or Partial Support.  This essentially will apply to all versions released more than 24 months prior to the release of the current version that is under General Support.

Important Notes:

  • Timelines mentioned are provided as a guide only and it is at MYOB’s discretion when a release transitions to End of Support. 
  • MYOB will communicate all changes to Support Status of product versions via its website and release notes.

*includes all Service packs and hot fixes

Exo Employer Services product support transition guidelines

A major determinant in the product support status of MYOB EXO Employer Services is when compliance and legislative changes come into effect, for example when specific tax calculations are to be used within payroll processes for a particular financial year.  These drivers determine which financial year the release has been designed for and as such establish the status of product support. 
The following guidelines are used to determine the support status of each version:

  • General Support applies to the latest release.  General support will begin from the date when MYOB releases the new version.  At this time, the previous version will immediately transition into partial support.  The implication being that at any point in time only ONE version will be under general support;
  • Partial Support applies to all remaining versions (including all related Service Packs & Hot Fixes releases) that have been released for the current financial year;
  • End of support applies to all versions that are not under either General Support or Partial Support.  This essentially will apply to all versions released for use outside the current financial year.

Important notes

  • Transitional Support status is not applicable for EXO Employer Services;
  • Timelines mentioned are provided as a guide only and it is at MYOB’s discretion when a release transitions to End of Support. 
  • MYOB will communicate all changes to Support Status of product versions via its website and release notes. 

Exo Employer Services Australia product support:

EXO Employer Services New Zealand product support: