MYOB business products that receive phone-based support
Effective 1 April 2012
Please read down the left-hand column (in alphabetical order) to find your MYOB product and then across the columns to determine your direct support status.
| MYOB PRODUCT (ALPHABETICAL ORDER) |
LATEST VERSION | OTHER SUPPORTED VERSIONS | NON-SUPPORTED VERSIONS (NOTE: SOME MYOB APPROVED PARTNERS MAY PROVIDE SUPPORT) |
| MYOB AccountEdge* | v11 | v9.5, v9 | ≤ v6 |
| MYOB AccountEdge NE* | v11 | v9.5, v9 | |
| MYOB AccountRight Standard (Accounting)* | v2011 | v19.5, v19, v18 | ≤ v17 |
| MYOB AccountRight Plus (Accounting Plus)* | v2011 | v19.5, v19, v18 | ≤ v17 |
| MYOB AssetManager Pro | Discontinued product | Product no longer supported | Product no longer supported |
| MYOB Best Books | Discontinued product | Product no longer supported | Product no longer supported |
| MYOB AccountRight Basics (BusinessBasics)* | v2011 | v1.5 | ≤v1.0.1 |
| MYOB DeveloperPack inc. SDK and AutoImport | Discontinued product | Product no longer supported | Product no longer supported |
| MYOB FirstAccounts | Discontinued product | Product no longer supported | Product no longer supported |
| MYOB ODBC Direct | V9 | V8 | ≤V7 |
| MYOB ODBC Direct Developer ResourceKit | V9 | V8 | ≤V7 |
| MYOB AccountRight Premier with Payroll (Premier with Payroll)* | v19.5 | v19, v12 | ≤ v11 |
| MYOB AccountRight Premier(Premier)* |
v19.5 | v19, v12 | ≤ v11 |
| MYOB AccountRight Enterprise(Premier Enterprise)* | v19.5 | v19, v6 | ≤ v5 |
| MYOB RetailBasics | v3.4 | v3 | v2 |
| MYOB RetailHospitality | v3 | v2 | NA |
| MYOB RetailManager | V11.2 | V11, v10 | ≤ v9 |
| MYOB RetailManager Enterprise | v4 | v3, v2 | - |
| MYOB Payroll | v2012 | - | ≤ v2011* |
| MYOB Cashbook* | v8 | - | ≤ v2007 |
| MYOB NZA Gold | Discontinued product | Product no longer supported | Product no longer supported |
| MYOB NZA Payroll | Discontinued product | Product no longer supported | Product no longer supported |
| MYOB Aurora One | Discontinued product | Product no longer supported | Product no longer supported |
* The GST rates and reports were changed in September 2010. You will not be running the correct GST reports if using a version prioir to the versions listed below:
Cashbook v8, BusinessBasics v1.5, AccountRight Standard v19.5, AccountRight Plus v19.5, AccountRight Premier v19.5, AccountRight Premier with Payroll v 19.5, AccountRight Enterprise v19.5, AccountEdge v9.5 and AccountEdge NE v9.5