MYOB SME Business Products that receive phone-based support

Effective 22 March 2017

Please read down the left-hand column (in alphabetical order) to find your MYOB product and then across the columns to determine your direct support status.

MYOB PRODUCT LATEST VERSION OTHER SUPPORTED VERSIONS NON-SUPPORTED VERSIONS^ AVAILABLE REGION
MYOB AccountEdge Basics (formerly FirstEdge) v6 v5, v4 v3 AU, NZ
MYOB AccountEdge Pro v17 v16, v15 <v14.5 AU
MYOB AccountEdge Pro v17 v16, v15 <v14.5 NZ
MYOB AccountEdge NE v17 v16, v15 <v14.5 AU
MYOB AccountEdge NE v17 v16, v15 <v14.5 NZ
MYOB AccountRight Classic* v19.14 v19 <v19 AU
MYOB AccountRight Classic* v19.8.1 v19 <v19 NZ
MYOB AccountRight Live** v2018.1 v2017.2 <v2017.1 AU, NZ
MYOB AccountRight Premier with Payroll v19.8.1 v19 <v12 NZ
MYOB Cashbook v8 - <v7 NZ
MYOB Essentials Accounting Current Version - - AU, NZ
MYOB Essentials Accounting with payroll Current Version - - AU, NZ
MYOB Essentials Payroll Current Version - - NZ
MYOB JustInvoices (community forum support only) v1.2 - - AU
MYOB Kounta Current Version - - AU, NZ
MYOB ODBC Direct v10.00.05 v8.00.01, v9.00.05 <v7.x AU, NZ
MYOB ODBC Direc Developer ResourceKit v10.00.05 v8.00.01, v9.00.05 <v7.x AU, NZ
MYOB OnTheGo Current Version - - AU, NZ
MYOB PayDirect Current Version - - AU
MYOB Payroll v2017.1 - <v2016.x NZ
MYOB RetailBasics v3.3 v3.0, v3.2 <v2.x AU, NZ
MYOB RetailHospitality v4 - v2, v3 AU, NZ
MYOB RetailReady (Retail Basics & Hardware) v3.3 v3.0, v3.2 <v2.x AU
MYOB RetailManager v12.5 v11.1 and above <v11.0 AU, NZ
MYOB RetailManager Enterprise v4 - v2, v3 AU, NZ

*MYOB AccountRight Classic includes the following products:

  • AccountRight Basics (formerly Business Basics)
  • AccountRight Standard (formerly MYOB Accounting)
  • AccountRight Plus (formerly MYOB Accounting Plus)
  • AccountRight Premier (formerly MYOB Premier)
  • MYOB AccountRight Enterprise (formerly MYOB Premier Enterprise)

 

**MYOB AccountRight Live includes the following products:

  • AccountRight Basics (formerly Business Basics)
  • AccountRight Standard (formerly MYOB Accounting)
  • AccountRight Plus (formerly MYOB Accounting Plus)
  • AccountRight Premier (formerly MYOB Premier)
MYOB PRODUCT LATEST VERSION OTHER SUPPORTED VERSIONS REGION
MYOB AssetManager Pro For sales and support enquiries please visit Graga Software Solutions Pty Ltd - http://www.assetmanagerpro.com.au/myob-transition/Forum article with info - http://community.myob.com/t5/Other-MYOB-software/AssetManager-Support-and-Sales/td-p/399916 AU
MYOB Best Books Discontinued product Product no longer supported AU, NZ
MYOB BusinessAnalyst Discontinued product Product no longer supported AU
MYOB BusinessBasics Discontinued product Product no longer supported AU
MYOB ClientConnect Discontinued product Product no longer supported AU
MYOB DeveloperPack inc. SDK and AutoImport Discontinued product Product no longer supported AU, NZ
MYOB Digi~till / RM Pro Discontinued product Product no longer supported AU
MYOB FirstAccounts Discontinued product Product no longer supported AU, NZ
MYOB Pocket Accounts Discontinued product Product no longer supported AU
MYOB ReportWriter Discontinued product Product no longer supported AU
MYOB RetailManager Professional Discontinued product Product no longer supported AU

^Note: some MYOB Certified Consultants may provide support for MYOB non-supported versions