MYOB business products that receive phone-based support

Effective 1 April 2012

Please read down the left-hand column (in alphabetical order) to find your MYOB product and then across the columns to determine your direct support status.

MYOB PRODUCT
(ALPHABETICAL ORDER)
LATEST VERSION OTHER SUPPORTED VERSIONS NON-SUPPORTED VERSIONS
(NOTE: SOME MYOB APPROVED PARTNERS MAY PROVIDE SUPPORT)
MYOB AccountEdge* v11 v9.5, v9 ≤ v6
MYOB AccountEdge NE* v11 v9.5, v9  
MYOB AccountRight Standard (Accounting)* v2011 v19.5, v19, v18 ≤ v17
MYOB AccountRight Plus (Accounting Plus)* v2011 v19.5, v19, v18 ≤ v17
MYOB AssetManager Pro Discontinued product Product no longer supported Product no longer supported
MYOB Best Books Discontinued product Product no longer supported Product no longer supported
MYOB AccountRight Basics (BusinessBasics)* v2011 v1.5 ≤v1.0.1
MYOB DeveloperPack inc. SDK and AutoImport Discontinued product Product no longer supported Product no longer supported
MYOB FirstAccounts Discontinued product Product no longer supported Product no longer supported
MYOB ODBC Direct V9 V8 ≤V7
MYOB ODBC Direct Developer ResourceKit V9 V8 ≤V7
MYOB AccountRight Premier with Payroll (Premier with Payroll)* v19.5 v19, v12 ≤ v11
MYOB AccountRight Premier(Premier)*
v19.5 v19, v12 ≤ v11
MYOB AccountRight Enterprise(Premier Enterprise)* v19.5 v19, v6 ≤ v5
MYOB RetailBasics v3.4 v3 v2
MYOB RetailHospitality v3 v2 NA
MYOB RetailManager V11.2 V11, v10 ≤ v9
MYOB RetailManager Enterprise v4 v3, v2 -
MYOB Payroll v2012 - ≤ v2011*
MYOB Cashbook* v8 - ≤ v2007
MYOB NZA Gold Discontinued product Product no longer supported Product no longer supported
MYOB NZA Payroll Discontinued product Product no longer supported Product no longer supported
MYOB Aurora One Discontinued product Product no longer supported Product no longer supported

* The GST rates and reports were changed in September 2010. You will not be running the correct GST reports if using a version prioir to the versions listed below:
Cashbook v8, BusinessBasics v1.5, AccountRight Standard v19.5, AccountRight Plus v19.5, AccountRight Premier v19.5, AccountRight Premier with Payroll v 19.5, AccountRight Enterprise v19.5, AccountEdge v9.5 and AccountEdge NE v9.5