Important changes to level of technical support for MYOB products

Effective 1 August 2011 

From 1 August 2011, MYOB NZ Ltd will no longer be providing technical support for certain earlier versions of MYOB product, and will instead be focusing on providing support resources for customers who are either:

  • Subscribed to MYOB businesSUPPORT or
  • Registered users of the latest-version MYOB product; or
  • Registered users of up to two versions before the latest-version MYOB product (except where an older version is more than three years old)

If you are not subscribed to MYOB businesSUPPORT, or your version of MYOB product is three versions older (or more) than the current-version MYOB product, then your MYOB product will not be supported by MYOB NZ Ltd under the terms of the policy that will be in effect from  1 August 2011.

Is your MYOB product affected?

table detailing the current support status of all MYOB products (including discontinued MYOB business products) is provided on the MYOB NZ Ltd website, as are answers to further questions regarding the changes to phone-based support.

Are you still using your MYOB product?

If you are still using your MYOB product to run your business and anticipate requiring phone-based assistance in the future (for example during end of financial year), we recommend you subscribe to MYOB businesSUPPORT, which will provide you with an automatic upgrade to the latest version of your MYOB product along with ongoing access to phone-based technical support and more.

Alternatively, some MYOB Approved Partners may provide on-site support for earlier-version MYOB products.

for older-version MYOB products will continue to be accessible on the MYOB NZ Ltd website.

It's easy to re-subscribe to support

You can of course join MYOB businesSUPPORT (Become an MYOB businesSUPPORT member today!) or simply upgrade to the latest-version MYOB products. 

Effective 1 August 2011

Even if you are running your business on a version of an MYOB product for which MYOB NZ Ltd is no longer providing phone-based technical support, MYOB NZ Ltd may still be able to assist you with the following procedures.

Please note that these procedures incur a fee that will vary with the support status of your product. MYOB technical support staff will inform you of the fee when you discuss your particular issue with them.

Repairs to your product datafile 

In the event of your MYOB product datafile (the database on which your business data is coded and stored) being corrupted or damaged, MYOB NZ Ltd may be able to help you recover and restore you business data.

Purchase of further licences 

If you run your business on a 'multi-user' MYOB product such as MYOB Premier and you would like to increase the number of people who can access your business data simultaneously, MYOB NZ Ltd may be able to provide further product licences.

Access to further company files 

For customers who have bought or upgraded an MYOB product since April 2004, MYOB NZ Ltd may grant access to further company files.

Password retrieval

In the event of a master password to an MYOB datafile or a sub-password to an area of product authorisation (such as the payroll) being misplaced, forgotten or having moved on with a departing staff member, MYOB NZ Ltd may be able to retrieve the password for the registered user of the product.

For assistance with any of these procedures, please call MYOB direct on 0800 60 69 62 and we can discuss your exact needs.