Important changes to level of technical support for MYOB products
Effective 1 August 2011
From 1 August 2011, MYOB NZ Ltd will no longer be providing
technical support for certain earlier versions of MYOB product, and
will instead be focusing on providing support resources for customers
who are either:
- Subscribed to MYOB businesSUPPORT or
- Registered users
of the latest-version MYOB product; or
- Registered users of
up to two versions before the latest-version MYOB product (except
where an older version is more than three years old)
If you are not subscribed to MYOB businesSUPPORT, or your version of
MYOB product is three versions older (or more) than the
current-version MYOB product, then your MYOB product will not be
supported by MYOB NZ Ltd under the terms of the policy that will be in
effect from 1 August 2011.
Is your MYOB product affected?
detailing the current support status of all MYOB
products (including discontinued MYOB business products) is
provided on the MYOB NZ Ltd website, as are answers to further
questions regarding the changes to phone-based support.
Are you still using your MYOB product?
If you are still using your MYOB product to run your business and
anticipate requiring phone-based assistance in the future (for example
during end of financial year), we recommend you subscribe to MYOB
businesSUPPORT, which will provide you with an automatic upgrade to
the latest version of your MYOB product along with ongoing access to
phone-based technical support and more.
Alternatively, some MYOB
Approved Partners may provide on-site support for
earlier-version MYOB products.
for older-version MYOB products will continue to be accessible
on the MYOB NZ Ltd website.
It's easy to re-subscribe to support
You can of course join MYOB businesSUPPORT (Become
an MYOB businesSUPPORT member today!) or simply upgrade to the
latest-version MYOB products.
Effective 1 August 2011
Even if you are running your business on a version of an MYOB
product for which MYOB NZ Ltd is no longer providing phone-based
technical support, MYOB NZ Ltd may still be able to assist you with
the following procedures.
Please note that these procedures
incur a fee that will vary with the support status of your product.
MYOB technical support staff will inform you of the fee when you
discuss your particular issue with them.
Repairs to your product datafile
In the event of your MYOB product datafile (the database on which
your business data is coded and stored) being corrupted or damaged,
MYOB NZ Ltd may be able to help you recover and restore you business data.
Purchase of further licences
If you run your business on a 'multi-user' MYOB product such as MYOB
Premier or MYOB RetailManager and you would like to increase the
number of people who can access your business data simultaneously,
MYOB NZ Ltd may be able to provide further product licences.
Access to further company files
For customers who have bought or upgraded an MYOB product since
April 2004, MYOB NZ Ltd may grant access to further company files.
In the event of a master password to an MYOB datafile or a
sub-password to an area of product authorisation (such as the payroll)
being misplaced, forgotten or having moved on with a departing staff
member, MYOB NZ Ltd may be able to retrieve the password for the
registered user of the product.
For assistance with any of these procedures, please call MYOB direct
on 0800 60 69 62 and we can discuss your exact needs.