Service & Asset Management

Protect, control and elevate customer satisfaction levels.

Missed service calls, overlooked requests, and downtime costs can quickly diminish your ability to exceed customer service expectations. No matter how many sites your business has, sophisticated requirements are easily accommodated and integrated with MYOB Greentree’s Service modules. Our Asset Management module also ensures complete control of equipment, so you can always meet demands.

Benefits and Features

  • Reduce data lag and downtime
  • Fully tailorable to company specific requirements
  • Service and sales teams can access the right information, even on the road
  • Save service costs as customers resolve their own issues, without your help desk
  • Faster issue resolution: raising the bar of customer service
  • Ensure equipment works when you need it

Modules

warehouse

Asset Management

Get control and visibility of assets: minimise downtime and create / automate multiple maintenance schedules for an asset based on either time or use of the item. Track warranties for each asset to be aware of what is covered until when.

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Customer Service

Get tools to propel your customer-satisfaction levels. Better manage help desks, provide timely solutions, and be vigilant in resource planning with tools that are fully integrated to the rest of your ERP solution.

inventory

Contracts & SLA

Define customer level maintenance contracts, what equipment is covered and the terms of the contract. Terms are reflected on any service work required for the asset or customer.

mobile-phone

Service – Mobile

Provide your service teams with the information and tools they need while out in the field through a browser interface directly connected to the company’s core MYOB Greentree system.

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Timesheets – Mobile

Speed up and increase the accuracy of timesheets. Capture as little or as much detail as you want, and tailor the entry form to maximise the efficiency of data entry.

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eService

An easy-to-use self-service information system, MYOB Greentree’s eService module also facilitates customer-staff online interaction, speeds-up implementations, reduces help desk costs and gives live visibility of service calls.