FAQs for two-factor authentication
How long do I have to transition to two-factor authentication?
When will our company move into mandatory registration?
Can we delay the period when our company transitions into mandatory registration?
What will happen if a user is on leave when we move to mandatory registration?
What if our company does not want to do this?
What two-factor options do I have?
Which app is required for two-factor authentication?
Where do I get the Google Authenticator app?
The Google Authenticator app is available at the relevant app store for your device, just search for Google Authenticator. The app is free to download and use.
How do I configure the Google Authenticator app to use with MYOB Advanced?
How long does it take to register?
Signing up for two-factor authentication is a very quick and easy process consisting of:
- Entering a new secure password into the authentication service
- Configuring the second factor option you choose to use
- That’s it, you are done!
It only takes two minutes for a user to register.
Do I need to enter a second code with each login?
If you use the same computer or device all the time, you do have an option to Trust this device for 30 days, in which case you will not need to enter a second authentication code for that period.
How does the transition and registration process work?
How should I log in to Advanced?
When you are first upgraded, just login the standard way using your existing MYOB Advanced username and password.
Once you have registered for two-factor authentication you can log in using the purple Sign in with Secure Authentication.
At a future date we will remove the traditional login method leaving the Secure Authentication method as the only option for logging into the system.
What happens if I have registered but login the “old” way?
Does my username need to change?
If my username is changing to my email address, does that impact the history and my user settings within MYOB Advanced?
What happens if I leave my device at home?
No problem, there are still options around how you can login to your system.
As part of the registration process and setup of two-factor authentication (assuming you are using the Google Authenticator app) you have an option to download 10 one-time codes that you can use in the case of your device not being available. Just open the file with the codes and use one of the codes.
What happens if I left my device at home and I have not downloaded or lost the one-time codes?
Again, not a problem. Browse to https://my.account.myob.com and login using your email address and password combination. Within this portal you can download additional one-time codes.
What happens if I lose my device, or get a new device?
If you lose your device or replace your device, browse to https://my.account.myob.com, login with your email address and password combination, and follow the steps to Change your 2FA device
When I registered for two-factor authentication I chose the email option but now I want to switch to use the device. How do I do that?
Your email account becomes your username for logging in to the system. Each MYOB Advanced user will need to have their own unique email address.
“New login process required. You logged in using your previous Advanced credentials. Make sure to click “Sign in with Secure Authentication” for a more secure login process”
What does this mean?
The message indicates that you have signed up for Secure Authentication but when you logged into MYOB Advanced, instead of selecting the purple button to login within Secure Authentication, you logged in the traditional way.
Don’t worry, the system will direct you to the Secure Authentication login. To avoid the message coming up in future, use the purple button on the MYOB Advanced login screen to login.