System Requirements

Overview

Last Reviewed December 2016 | Download System Requirements (PDF 97.9KB)

This information has been developed to provide you with information to effectively use MYOB Accountants Office and Accountants Enterprise applications in your practice. The system requirements recommend the hardware specifications for running MYOB applications. It also details the Microsoft operating systems, databases, and Office versions that MYOB applications are tested on.

It is important to note that system requirements will change as manufacturers release new technologies and old ones become obsolete or are no longer supported by the manufacturer. The system requirements will be kept up-to-date in line with these changes.

The MYOB system requirements are broken into the following areas:

The MYOB system requirements relate to versions of the following MYOB applications that are currently in the market. If your practice is running an MYOB product that is not listed, please speak to your client manager.  Separate information about recommended system requirements for the MYOB AccountRight range is available.

TAX CLIENT
ACCOUNTING
PRACTICE
MANAGEMENT
DOCUMENT
MANAGEMENT
OTHER
AO Tax   

AO Client Accounting

- Ledger
- Statutory Reporter
- Workpapers
- Assets Live
 

AO Practice Manager AO Document Manager  
AE Tax   

AE Client Accounting

- Ledger
- Statutory Reporter
- Workpapers
- Assets Live
 

AE Practice Manager AE Document Manager  
  Ledger*   PDF Manager ProfitOptimiser
  AE MAS      
  AE Accounts (Series 8 & 6)     AE System Release
  AE Reporter     AE Profiles (Series 8 and 6)
  AE Assets     MYOB Portal
  AE AMS (NZ only)      

*MYOB Ledger is the latest online general ledger specifically designed for accounting practices – released in 2015 to a limited number of sites – contact your Client Manager if you want more information.

General Disclaimer

MYOB is a developer of software and undertakes testing of its software to determine the applicable operating environment and hardware specifications. Given the complexity of such software and the fact that MYOB does not hold itself out to be an expert in hardware, network, or operating environments, it cannot guarantee the trouble free operation of its software on the hardware, network, or operating environments specified below. MYOB recommends clients employ or contract a qualified hardware/network technician to assist in configuring their hardware, network, and operating system to enable them to use MYOB software. This document should be provided to your qualified hardware/network technician when working on your system.

Server

A server is not required if using MYOB software as a standalone (that is, where the software is used on one machine only and installed on the local hard drive). Please consult the Standalone section of the MYOB system requirements for further details.

When setting up a server to run MYOB software, it is important to note:

  • MYOB AE software is not tested on peer-to-peer networks. A peer-to-peer network is where the workstation is also used as a server.
  • MYOB AE software is not tested in environments where an operating system designed for a workstation is used as a server.
  • MYOB AO software is tested on peer-to-peer networks where the desktop operating system is used as a server for sites with up to five concurrent users.
SERVER REQUIREMENTS (EXCLUDING TERMINAL SERVER)
Processor Dual Core Server class processor
RAM 8 GB or more
Hard Disk
  • 10k or 15k RPM based SAS/SCSI
  • Base of 30 GB
  • Allow extra hard disk space for backups as required
Other
  • For optimal performance, we recommend that a dedicated SQL server is implemented, and that Microsoft Exchange and other disk/CPU intensive processes be installed on a separate server.
  • For MYOB AO, Microsoft SQL Express 2008 R2 32 bit only is supported and will be supplied in the product installation. Other versions of SQL are not supported with MYOB AO.
  • We strongly recommend that sites with more than 30 concurrent users implement SQL Server Standard or Workgroup Editions rather than SQL Express. Please consult a qualified Microsoft engineer as SQL Server has specific hard drive and configuration requirements.
  • SQL Server Standard or Workgroup software and licences are not provided with MYOB software.
  • Sites using Windows Server must ensure that Opportunistic Locking is disabled.
  • At least 1 Gbps network connectivity to all servers and workstations.
  • Server name length should not exceed 14 characters for AO clients and 15 characters for AE Clients
  • MYOB application/data drive should not exceed 1.8TB (excluding MYOB Document Manager File Store location)
WINDOWS TERMINAL SERVER/MICROSOFT REMOTE DESKTOP SERVICES REQUIREMENTS
Processor 2 x Dual or Quad Core Server class processor
RAM Base of 8 GB plus 1 GB per user
Hard Disk*
  • 10k or 15k RPM based SAS/SCSI or equivalent/faster speed SSD
  • Base of 30 GB
  • Allow extra for backups as required
Other
  • Screen resolution set to at least 1440 x 900 (inherited from client connection).
  • Microsoft recommends that Exchange and SQL are located on a separate server if you are running Terminal Server.
  • If you have more than 15-20 users you should consider multiple Terminal Servers. Speak to a qualified Microsoft engineer experienced with Terminal Services and Citrix for more details.
  • Sites using Terminal Services must ensure that Opportunistic Locking is disabled.
  • At least 1 Gbps network connectivity to all servers and workstations.
  • Server name length should not exceed 14 characters for AO clients and 15 characters for AE clients.
  • MYOB application/data drive should not exceed 1.8TB (excluding MYOB Document Manager File Store location)

* Hard disk requirements for Document Manager:

The file store size is dependent on your electronic file volume. The following can be used as a guide: 100,000 documents require approximately 35 GB of disk space in the file store (estimated using an average file size of 350 kB).

When estimating how much disk space you need, ensure all documents are considered including emails, scanned documents, image files, spread sheets, letters, PDFs, and so on. You should ensure you have enough storage space for at least five years worth of documents or the expected life of the hardware, allowing for growth. Always allow for system needs when looking at drive capacity to allow for housekeeping.

Below are the hard disk requirements for the Document Manager File Store:

USERS MINIMUM RECOMMENDED

1 to 14

40 GB

300 GB

15 to 50

80 GB

300 GB

50+

150 GB

500 GB

Workstation

If using MYOB software through a Terminal Server session, the workstation requirements do not apply.

WORKSTATION REQUIREMENTS
Processor Equivalent to Intel i5 or greater
RAM 4 GB
Hard Disk 1.5 GB
Other
  • Screen resolution set to at least 1440 x 900.
  • Internet access available
  • Access to a DVD reader.
  • 1 Gbps network connection

Standalone

STANDALONE (THAT IS, CLIENT & SERVER ON SAME MACHINE)
Processor Equivalent to Intel i5 or greater
RAM 4 GB
Hard Disk
  • 100 GB
  • Allow an increase of 50 MB per year per application
  • Allow extra for backups as required
Other
  • Screen resolution set to at least 1440 x 900.
  • Operating other processor/disk intensive processes and applications on the same machine may result in performance degradation.
  • You must have Internet access from this PC.
  • Server name length should not exceed 14 characters for AO clients and 15 characters for AE clients.
  • MYOB application/data drive should not exceed 1.8TB (excluding MYOB Document Manager File Store location)

Printers

A laser quality printer is required. MYOB operates with most standard printers that are supported by your operating system. MYOB does not support the use of dot matrix printers. MYOB products are designed to work with true type fonts. Using post script fonts may produce unwanted results and accordingly is not supported by MYOB.

Microsoft operating system, database, and MS Office

MYOB supports AE and AO applications on a number of Microsoft environments (versions of operating system, database, and Office). The tables below detail the environments that MYOB currently supports when running either AE or AO applications.

If an environment is not listed or is past the ‘End Date for MYOB Support’, MYOB will not support the running of either AE or AO on that environment.

Supported Microsoft Server operating systems

MYOB AE and AO applications are supported on the following versions of Microsoft operating systems:

OPERATING SYSTEM REFERENCE NOTES END DATE FOR MYOB SUPPORT

Windows Server 2012 / 2012 R2

Remote Desktop Services

KB34911  
Windows Server 2012 / 2012 R2 KB34911  
Small Business Server 2011 SP1 KB31769 31 December 2017
Windows Server 2008 R2 SP1Terminal Services: 64 bit KB31769 31 December 2017
Window Server 2008 R2 SP1: 64 Bit KB31769 31 December 2017

Microsoft released Server 2016 at the end of September 2016. MYOB are conducting compatibility testing and plan on releasing a compatibility statement in early June 2017.

Supported Microsoft desktop operating systems

MYOB AE and AO applications are supported on the following versions of Microsoft desktop operating systems:

OPERATING SYSTEM REFERENCE NOTES END DATE FOR MYOB SUPPORT
Windows 10 Pro/Enterprise KB37334  
Windows 10 Home

KB37334

AO only

 
Windows 8/Windows 8 Pro KB34911  
Windows 7 Professional/Ultimate SP1 KB32053 31 December 2016
Windows 7 Home SP1 AO only 31 December 2016

MYOB AE and AO applications are not supported on Windows 8 RT.

 

Supported Microsoft databases

MYOB AE applications are supported on the following versions of Microsoft databases:

DATABASE REFERENCE NOTES END DATE FOR MYOB SUPPORT
Microsoft SQL Server 2014: 32 and 64 bit KB37212  
Microsoft SQL Server 2012: 64 bit KB34911  
Microsoft SQL Server 2012: 32 bit KB34911  
Microsoft SQL Server 2008 R2: 64 bit KB31769 R2: 31 December 2016
Microsoft SQL Server 2008 R2: 32 bit KB31769 R2: 31 December 2016

For MYOB AO, Microsoft SQL Express 2008 R2 32 bit only is supported and will be supplied in the product installation. Other versions of SQL are not supported with MYOB AO.

Microsoft released SQL Server 2016 in June 2016. This version of SQL is currently not tested with the MYOB suite of software and should not be used until MYOB complete compatibility testing and issues a compatibility statement. We aim to complete testing and issue a compatibility statement in Q1 2017.

 

Supported Microsoft Office

MYOB AE and AO applications are supported on the following versions of Microsoft Office:

MICROSOFT OFFICE REFERENCE NOTES END DATE FOR MYOB SUPPORT
Microsoft Office 2016 KB38006  
Microsoft Office 2013 KB35139  
Microsoft Office 365 KB34622  
Microsoft Office 2010 KB33105 31 December 2016

Supported Browsers

MYOB products and services that require access to the internet are supported on the latest two versions of the following browsers to ensure that content displays and performs correctly:

Internet Explorer

In January 2016 Microsoft made changes to the support status of Internet Explorer. As of that date, Internet Explorer 11 became the Microsoft supported browser for the majority of current operating systems.

To ensure that MYOB is providing safe and secure access to our online products and services, Internet Explorer 11 and Microsoft Edge are now the two supported Microsoft browsers.

Refer to KB37609 for more information.

Virtualisation

MYOB AE and AO applications operate successfully in virtualised environments where the appropriate hardware and configurations are employed. To ensure the smooth operation of your system, MYOB recommends engaging an experienced IT Professional to design and deploy the infrastructure to support the virtualised systems.

As a software vendor although MYOB do not test the different virtualisation technologies, MYOB can confirm that clients successfully use a range of virtualisation solutions. The most common virtualisation solutions being used by clients are those from the following suppliers:

  • Microsoft
  • VMware
  • Citrix

To determining the hardware requirements of the server, MYOB recommends that the technical requirements provided in previous sections should be factored in when scaling the hardware to support the virtual systems. For example, ensuring that appropriate CPU, RAM and disk space is provided to each virtual server is necessary. Depending on the number of virtual servers and their roles, the underlying hardware required will then vary.

We also recommend you refer to the other technologies mentioned in this document to determine the support status of the operating systems, Office and SQL versions that can be used on the Guest (or virtualised) systems you deploy.

For more information, speak to your IT Professional.