SME satisfaction for Govt climbs with COVID-19 response

07 Apr 2020

The response to the coronavirus pandemic has seen a significant rise in SME satisfaction with the New Zealand Government.

The latest MYOB Business Monitor survey of 1,000 SME operators from across the country, conducted throughout March, showed their satisfaction with the Government’s performance climbed nine percentage points, from 21% to 30% in the final two weeks of the month.

On 17 March the Government announced a $12.1 billion rescue package, which included $8.7 billion targeted at providing support for struggling employers. A number of cashflow and tax measures designed to reduce pressure on local businesses were also introduced. The employer support scheme was later extended and the Business Finance Guarantee Scheme was also established.

MYOB NZ country manager Ingrid Cronin-Knight says the Government has been recognised by the SME sector for taking significant action quickly and offering targeted relief for SMEs in particular.

“Throughout the month, SME operators across the country were coming to terms with the seriousness of COVID-19 and the far-reaching implications of the global coronavirus pandemic for the local economy,” says Ms Cronin-Knight.

“The Government’s decisive handling of the situation and its recognition of the importance of maintaining cashflow in particular for SMEs has seen them win greater support from the sector.”

Nadine Hickman, director of Pep Talk Media, says the response from the Government was very good from an SME point of view.

“This all happened so fast, one week everything was normal, by the next our businesses, as we knew them, ceased to exist,” says Nadine Hickman. “That's a pretty frightening thing to get your head around.”

“It certainly eased the pressure having the assistance offered so quickly and that it was very easy to apply. It eased those immediate fears, to allow us time to catch our breath and pivot to a new direction and new strategy to go forward.”

Ms Cronin-Knight says while the pandemic has completely shifted priorities for the Government, the key policies SME operators are interested in during this election year could still have some relevance in the coming months.

“Reducing the business tax rate, supporting research and development and increasing our investment in infrastructure could all play some part in stimulating growth after the threat of COVID-19 has been reduced,” says Ms Cronin-Knight.

According to the MYOB Business Monitor, over half (54%) of SME operators would like to see the business tax rate reduced to 25%, almost a quarter (22%) would support making R&D tax credits more easily available to SMEs, and the same number would like to see greater investment in roads. A further 20% would like to see increased investment in essential infrastructure.

“Although times are looking pretty tough at the moment and most businesses are focusing on the challenges they face in the here-and-now, we are also encouraging SME operators to think about what their post-pandemic plan will look like.”

“Any opportunities the Government can offer to not only help SMEs survive but to also take part in our national recovery programme – whether that’s through stimulus for R&D, or opportunities to bid on Government contracts for parts of major works programmes – will likely be well received by the sector.”


For more information please contact:

Janelle Ericksen, MYOB, PR Specialist
M:021 1050 490 / E:

Gerard Blank, The Agency Communications Limited, Director
P: 03 341 5841 / M: 0275 243 629 / E:

About MYOB

MYOB is a leading provider of cloud-based business management solutions. With an offering of over 50 solutions, MYOB makes life easier for approximately 1.2 million businesses across Australia and New Zealand. The MYOB software spans the full lifecycle of a business from sole traders to larger enterprises with over 1,000 employees. MYOB also provides ongoing support to a network of over 40,000 accountants, bookkeepers and other consultants. They are committed to ongoing innovation, particularly through the Connected Practice Strategy and through development of the MYOB Platform. For more information visit or follow @MYOB on Twitter.

About the MYOB Business Monitor

The MYOB Business Monitor is a national survey of 1,000+ New Zealand small and medium business owners and managers, from sole traders to mid-sized companies, representing the major industry sectors. It has run since 2009, commissioned to independent market research firm Colmar Brunton. This most recent survey ran in March 2020. The Monitor researches business performance and attitudes in areas such as profitability, cash flow, pipeline, technology usage and the government. The weighting of respondents by both geographical location and sector is based on overall market proportions as established by Statistics New Zealand and is drawn from an independent survey group, which includes both MYOB clients and non-clients.