Innovative software solutions provider, Focus Technology Group has been recognised for Excellence in Customer Experience by MYOB.
The award recognises the New Zealand business that delivers the most consistent and highest quality client service. This prestigious award comes directly from client feedback and underscores the successful implementation and support experience Focus delivered in 2015.
MYOB ANZ ERP Manager, Enterprise Solutions, Gary Katzeff was delighted to present the award to Focus: “Focus really impress us with their dedication to client service. Their consistent delivery of quality solutions speaks volumes to their capabilities and competencies within the team.”
Rod Sinclair, CEO of Focus said: “We are delighted to be the recipients of the MYOB Excellence in Customer Experience Award for 2015. Customer Experience is very important to us at Focus. We have been surveying our clients using the NPS (Net Promoter Score) system now for a couple of years and have positively responded to their feedback. This has meant that we have changed the way we deliver our service by becoming more proactive and creating a culture of sharing information more readily with our clients.”
“Our dedicated consultancy team, the EXO User Community workshops, training courses, articles published through social media and our webinars are all examples of this, and have had a positive impact on how our customers now perceive us. Our team of consultants are all encouraged to deliver the best experience to the client by building strong trust relationships that consistently add value.”
Focus Technology Group provides a vast selection of professional, innovative and realistic advice on IT, software, network infrastructure consultancy, project management, software development, support services and cloud-based solutions to its diverse clients throughout New Zealand and Australia.
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MYOB Group Ltd (ASX: MYO) is a leading cloud based business management solutions provider. It makes business life easier for approximately 1.2 million businesses across Australia and New Zealand by simplifying accounting, payroll, tax, practice management, CRM, job costing, inventory and more. MYOB provides ongoing support via many client service channels including a network of over 40,000 accountants, bookkeepers and other consultants. It is committed to ongoing innovation, particularly in cloud computing solutions, and in 2015 was awarded the BRW award for the most innovative large company for 500+ employees and placed 2nd in BRW’s Most Innovative Companies Award list across all categories nationally. For more information, visit http.investors.myob.com.au or follow @MYOB on Twitter.