Named 2013 Excellence in Customer Experience New Zealand winner
Auckland-based partner, Eastern Payroll has been awarded the MYOB Enterprise Solutions Partner Excellence in Customer Experience 2013 accolade – the second time the company has received the national award in this category.
The award recognises the MYOB Enterprise Solutions partner who received the highest recommendation score in MYOB’s survey of new clients last year. The prize is a five-day trip to Langkawi, Malaysia.
MYOB General Manager, Enterprise Division, Andrew Birch congratulated Eastern Payroll Solutions, saying, “Helen Patterson is passionate about payroll and her clients. She consistently goes the extra mile to make sure they get the service they need.
“Time and again we hear about the overwhelmingly positive customer experience customers enjoy when working with Eastern Payroll.”
Eastern Payroll Solutions offers comprehensive payroll and HR solutions for small to medium enterprises. It provides a wide range of software and consultancy services to help businesses stay compliant and prides itself on offering tailored advice or support for each client.
Eastern Payroll Director, Helen Patterson says, “After winning last year with our first nomination, we were over the moon. To be able to back that up a year later is an achievement we are exceptionally proud of.”
“The award recognises the values Eastern Payroll is founded on. My aim is to ensure customers gain the best result through helping them understand their products and software. No customer is a hindrance and if I can’t help them, I always make sure I refer them in the right direction.
“For me, Eastern Payroll is all about what the customer needs and working with the customer to provide the best solutions possible. It’s essential to keep striving to do your best for the client – it’s all about the client in the end.”
Winners for other categories announced at the event were:
- 2013 MYOB Enterprise Solutions Partner of the Year New Zealand – Rod Sinclair, Focus Technology Group
- 2013 MYOB Enterprise Solutions Excellence in Business Development New Zealand – Mark Loveys, Enprise Solutions
- 2013 MYOB Enterprise Solutions Partner Excellence in Business Growth New Zealand – Rod Sinclair, Focus Technology Group
- 2013 MYOB Enterprise Solutions Partner Excellence in Marketing New Zealand – Kanu Kreasy, GlobalBizPro
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About MYOB New Zealand
Established in 1991, MYOB is New Zealand's largest business management solutions provider. It makes life easier for approx. 1.2 million businesses across New Zealand and Australia, by simplifying accounting, payroll, tax, practice management, CRM, websites, job costing, inventory and more. MYOB provides ongoing support via many client service channels including a network of over 40,000 accountants, bookkeepers and other consultants. It is committed to ongoing innovation, particularly in cloud computing solutions, and now spends more than NZ$35 million annually on research and development. In 2013, MYOB expanded its offerings with the acquisition of accounting solutions provider BankLink. For more information, visit myob.co.nz.